Customer Service Assistant

1 week ago

Edmonton, Canada Affinity 1:1 Full time

Affinity 1:1 is looking for a Customer Service Assistant to join our team. The Customer Service Representative will be responsible for providing excellent service to the clients. The Customer Service Assistant will work closely with the sales team, operations, and other departments to ensure that customer service is top-notch.

Why become a Customer Service Assistant?
- No experience necessary however, is a strong asset
- Healthy balance between office and community engagement
- Monday-Friday hours 11am-7pm
- Welcoming and enthusiastic team environment
- Internal advancement opportunities are provided and supported
- Full-time permanent positions
- Paid training
- Team-oriented office culture
- Merit-based career advancement
- Ongoing, in-depth business development training
- Opportunities to travel across North America
- All-expenses paid team nights

**Requirements**:

- Previous experience is an asset, but not required
- Ability to establish rapport with clients
- Self-driven
- Ability to work well in a high performing team environment
- Empathetic, professional, and personable demeanor
- Strong communication skills
- High School Diploma or equivalent

**Responsibilities**
- Provide accurate information about our partners
- Build relationships with customers by providing information and discussing needs
- Perform other duties as assigned
- Abide by all company policies and procedures
- Professionally represent clients at all times
- Develop and implement creative strategies to promote client brand identity.
- Connect in-person and build rapport with a variety of decision makers
- Assist in client data collection with accurate customer profiles
- Perform basic administrative duties
- Attend daily in-person board meetings
- Funding acquisition
- Resolve customer inquiries and complaints

**Skills**
- Excellent communication skills - ability to communicate effectively in person with customers
- Ability to multi-task, prioritize, and manage time effectively
- Customer service experience is a plus but not required - we are here to help We are a service-oriented company that values our customers' satisfaction. We provide full support to ensure your success. We will provide training on the specific skills listed here.
- Ability to work well with others to achieve team goals

**Job Types**: Full-time, Permanent

Pay: $700.00-$1,200.00 per week

Additional pay:

- Bonus pay
- Retention bonus

**Benefits**:

- Casual dress
- Company events

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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