Technical Support Specialist

1 week ago

Steinbach, Canada Loewen Windows and Doors Full time

Loewen Windows and Doors is the leading manufacturer of premium windows and doors for the luxury architectural market in North America and abroad. In addition to proudly handcrafting enduring products that enhance beautiful architecture, we are an innovative organization that has evolved into a design-driven, technologically advanced company of the modern age. Our products are beautiful, and they are built to last through higher standards and authentic materials.

**Video - More Than A Window**

Loewen's Field Service team is currently seeking a Technical Support Specialist to join our team. In this role, you will provide support, knowledge and resources for a superior customer service experience. The position requires in depth Loewen product and parts knowledge as well as a comprehensive understanding of the fenestration industry, certified installation techniques and a detailed understanding of product capabilities and performance.

**In this role you will**:

- Provide technical support to Customer Service Advisors and Service Technicians.
- Provide parts identification support to customers and Customer Service Advisors and Service Technicians.
- Create instructional documents and videos as required for review and approval.
- Provide approved documents and videos to customers, Customer Service Advisors and Service Technicians to help solve field issues.
- Schedule and coordinate site service and installation training services when required.
- Create out of box solutions for review and approval when needed.
- Review ECN documents to determine service impact when requested and provide feedback.
- Identify and suggest product changes needing to go through the ECN process as they arise.
- Maintain proactive and consistent communication with customers, peers and leadership.
- Develop training material for dealer training program in accordance with leadership guidance.
- Provide training presentations and instruction for in-house training sessions.
- Other projects, tasks and duties as assigned.

**What you will bring**:

- Diverse window and door product knowledge and experience.
- Ability to interface professionally with customers and develop solid relationships.
- Effective solution-based problem-solving skills.
- Solid planning and organizational skills and ability handle competing tasks.
- Ability to handle conflict and seek effective outcomes.
- Willingness and motivation to learn.
- Comfortable providing training to groups of 10-20 people.
- Effective computer skills required using Microsoft Office.
- Ability to compose professional written correspondence.

**Why work at Loewen?**

We have a culture where diversity is valued and where you have the opportunity to make a difference. We support you and your career by providing valuable tools, education, and development opportunities that allow you to grow and succeed with us. Together we share a passion for design, precision craftsmanship and relationships as we achieve our vision to be the world’s leading supplier of luxury windows and doors.

Loewen offers a competitive compensation/benefits package and is an equal opportunity employer and values diversity in our company.

  • Technical Support Spec

    3 days ago

    Steinbach, Canada Loewen Windows and Doors Full time

    **DUTIES**: - Enter, manage, and update IT support tickets within the on-account service ticket system - Record the problem symptoms, provide, and document resolution for hardware and software helpdesk requests and support root cause analysis - Ownership to track status of all tickets, including those elevated to higher level support, through resolution...

  • Employee Relations

    1 week ago

    Steinbach, Canada Southern Health-Santé Sud Full time

    A healthcare organization in Steinbach is seeking an Employee Relations Specialist. The role involves coordinating onboarding for new hires and ensuring support during their probation period. Candidates should have relevant experience in human resources, preferably within a healthcare environment, and strong communication skills. This position offers a...

  • Onboarding & Employee Relations Specialist

    2 weeks ago

    Steinbach, Canada Winnipeg Regional Health Authority (WRHA) Full time

    A health care provider in Manitoba is seeking an Employee Relations Specialist to lead onboarding and ensure new hires are supported throughout their probation. Responsibilities include collaboration with hiring managers and HR, requiring strong communication, problem-solving, and organizational skills. Preferred candidates will have relevant HR experience...

  • Product Specialist

    4 weeks ago

    Steinbach, Canada Enns Brothers Limited Full time

    Our Steinbach location has a career opportunity in the role of Product Specialist working in both of our Steinbach and Morris territories. You will be involved in farm operations to actively support improvements in efficiency and productivity. You will work with all dealership departments to sell and support precision farming products, services and...

  • Audiologist / Hearing Specialist — Relocation Bonus

    4 weeks ago

    Steinbach, Canada HearCANADA Full time

    A leading hearing healthcare provider is seeking a Hearing Instrument Specialist or Audiologist in Steinbach, MB. This full-time role includes extensive training and a focus on community relationships, client care, and operational support. A base salary of $85,000 - $110,000 plus bonuses and excellent benefits is offered. Ideal candidates will have a strong...

  • Human Resources Specialist

    1 day ago

    Steinbach, Canada Penn-co Construction Full time

    Penn-co is founded on the principles of inspiring and empowering communities to build a brighter future. We strive to collaborate with community leaders to achieve their goals, advocate for their needs, and provide them with the tools and resources necessary to drive positive change. Are you looking for an exciting and challenging career path? Are you...

  • District Support Representative

    1 week ago

    Steinbach, Canada Manitoba Hydro Full time

    **DISTRICT SUPPORT REPRESENTATIVE** **STEINBACH, MB** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!_** **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family...

  • Sales Administrative Specialist

    1 week ago

    Steinbach, Canada Enns Brothers Full time

    Our Steinbach location is currently looking for a Sales Administrative Specialist to fill a maternity leave with an expected start date in March. In this role, you will be supporting the sales department by providing sales administrative activities. This will include interaction with customers, collecting payments, administrative fees, customer deliveries,...

  • Procurement Specialist

    3 weeks ago

    Steinbach, Canada Loewen Full time

    Loewen Windows and Doors is the leading manufacturer of premium windows and doors for the luxury architectural market in North America and abroad. In addition to proudly handcrafting enduring products that enhance beautiful architecture, we are an innovative organization that has evolved into a design-driven, technologically advanced company of the modern...

  • Product Approval Specialist

    1 week ago

    Steinbach, Canada Loewen Windows and Doors Full time

    In addition to proudly handcrafting enduring products that enhance beautiful architecture, we are an innovative organization that has evolved into a design-driven, technologically advanced company of the modern age. Our products are beautiful, and they are built to last through higher standards and authentic materials. As a Product Approval Specialist with...