Rcmp Detachment Services Assistant

Posted Tuesday, August 12, 2025, 3:00 AM | Expires Tuesday, September 2, 2025, 2:59 AM

**Why work for the Town of Canmore?** For starters, you can take great pride in our collaborative organization, its positive work culture and our amazing group of talented people who genuinely care about our community and accomplish outstanding protective services work each and every day for its citizens. Working out of the Canmore RCMP detachment, you will have the opportunity to work with a team of professional and dedicated officers and administrative staff who strive to protect life and property, detect and investigate crime and enforce federal, provincial and municipal statutes, creating a safe, secure and inclusive community for all.

**Position Overview**:

- Situated within the Canmore Royal Canadian Mounted Police (RCMP) Detachment, and reporting to the RCMP Detachment Commander, the Detachment Services Assistant (DSA) is responsible for providing day to day administrative, financial and operational support services for RCMP officers and other Detachment Personnel. Duties include, but are not limited to; responding to enquiries and complaints on the phone and at the front counter, facilitating criminal records checks, completing motor vehicle collision reports, transcribing statements, compiling court briefs, attending court as a liaison between the detachment and the crown prosecutor. They ensure accurate and timely compilation of relevant data and documentation. The DSA role is critical to the smooth functioning of the Policing Team as they build and maintain community and partner relationships.
- This is the perfect job for someone who desires to make meaningful and direct impacts in the community through the use of their strong detail orientation, administrative and customer service skills. You will have an opportunity to further develop your exceptional problem solving, analytical and conflict resolution skills while playing a critical role in ensuring a high caliber of crime prevention and support services to our community. We are seeking a positive, effective communicator (written and oral), who listens actively and has the ability to work effectively on their own or cooperate with others to develop effective solutions. You are energized by helping people and will have the opportunity to hone your exceptional customer service and conflict resolution skills in dealing with sensitive public inquiries, complaints, ticketing and supporting a large, diverse team of enforcement professionals in carrying out their legislative duties.

**Core Accountabilities**:

- The RCMP Detachment Services Assistant provides day-to-day operational administrative support to the RCMP officers and members of the public
- Facilitates criminal records checks, motor vehicle collision reports, statements, and administers civil finger printing
- Data base entry including; searches and inputting information into a variety of records management systems
- providing information, advice and options to internal clients on administrative and operational policies, guidelines and procedures
- Is generally knowledgeable about all Town of Canmore services and can direct a client to the appropriate department
- Has detailed knowledge of the operations of the Canmore RCMP detachment
- Follows established standard operating procedures for customer service, financial transactions (cash handling and deposits) and release of information, including ATIP, and routine disclosure
- Accurate and timely database entry with the following programs: PROS, CPIC, JOIN, TEAM, PAT, CJIM, CREF, APIS, NPIRS, PIP, ROADS
- Demonstrates knowledge of Administrative Information and Classification Filing Systems and is able to utilize them to their full potential for verbal and written communication, report preparation, data collection and entry, preparing court documents, filing and retrieving information, etc.
- Anticipates sensitive issues and plans an appropriate strategy to address these with tact and diplomacy
- Maintains confidentiality of all client information

**Education & Qualifications**:

- Minimum of secondary school diploma -** required**:

- Post-Secondary education or training in a related field such as office administration, criminology, sociology - **an asset**

**Experience**:

- 2 years of related experience in an office administration environment - **required**:

- Intermediate proficiency with Microsoft office programs (particularly Outlook, Word and Excel), with the ability to independently create and edit a variety of documents and spreadsheets -** required**:

- Previous experience with investigation tracking software (e.g. PROS) - **asset**:

- Knowledge of Provincial and Federal statutes
- **asset**:

- Demonstrated ability to speak and write clearly - **required**:

- Organizational habits to understand, realistically plan for and meet deadlines, while adapting to changing demands and priorities -** required**:

- Has a keen eye for detail a