Front Desk Agent

4 days ago

Moncton, Canada Rodd Moncton Hotel Full time

The Rodd Moncton Hotel is looking for a talented service-oriented person to join our front desk team.

RESPONSIBILITIES:
1. To use guest’s last name at every opportunity.
2. To follow Rodd Hotels and Resorts Front Desk Standards.
3. To receive and register hotel guests in a courteous and efficient manner in accordance
with availability, special requests, parking requirements and guest credit policy.
4. To provide impeccable guest service through communication to all Hotel personnel.
5. To accept, confirm, modify, or cancel room reservations, communicating changes to
appropriate departments, providing sales staff with “leads”.
6. Using the Guest Recovery model, effectively deal with customer concerns
7. To maximize room revenue through active up selling, room types and room rates
when accepting reservations and upon arrival.
8. To operate and maintain all equipment required to perform your duties as a Front
Desk Agent.
9. To develop and maintain a thorough knowledge of the Hotel, Its amenities, Packages,
Programs, Events, Local tourist Attractions and other Rodd Properties, so you can
communicate in a “sales conscious” manner, when responding to guest inquiries.
10. To maintain guest accounts in accordance with Guest Credit Policy, communicating
all Direct Invoicing information and all circumstances surrounding uncollected
accounts to accounting department.
11. To maintain operating supplies through inventory and ordering procedures for room
card keys, all forms, paper and office supplies.
12. To develop initiative in decision-making, with the aim of maximising guest service,

JOB SPECIFICATIONS
- Customer service oriented, genuinely likes interacting with people
- Excellent communication skills
- Good listening skills, able to read and respond to guest needs.
- Ability to adapt to new situations
- Team Player
- Proven ability to multi-task
- Good at problem solving with the ability to generate new ideas and solutions
- Detail oriented
- Good Computer Skills, working knowledge of Microsoft Word and Excel programs
- Excellent organizational and time management skills
- Positive attitude and energy with strong emotional intelligence
- Willingness to learn

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Extended health care
- On-site parking

Schedule:

- 8 hour shift

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

  • Front Desk Agent

    6 days ago

    Moncton, Canada Days Inn & Suites Moncton NB Full time

    **Job Overview** **Duties** - Greet guests upon arrival with a warm and friendly demeanor. - Manage the check-in and check-out processes efficiently, ensuring all guest information is accurately recorded. - Handle guest inquiries and resolve any issues or complaints in a timely manner. - Maintain knowledge of hotel services, amenities, and local attractions...

  • Front Desk Agent

    7 days ago

    Moncton, Canada Rodd Moncton Hotel Full time

    Rodd Moncton Hotel is looking for a talented service-oriented person to join our front desk team. **RESPONSIBILITIES**: - To use the guest’s last name at every opportunity. - To follow Rodd Hotels and Resorts Front Desk Standards. - To receive and register hotel guests in a courteous and efficient manner in accordance with availability, special requests,...

  • Night Auditor/front Desk Agent

    19 hours ago

    Moncton, Canada Hyatt Place Full time

    **Hyatt Place **in **Downtown Moncton** is looking for **Front Desk Agents and Night Auditors **to join their team! **As a Front Desk Agent, you will**: - Provide excellent guest service to all hotel guests. - Participate in prompt and courteous handling of all guests as necessary, including, but not limited to check-in/check-out, telephone and personal...

  • Front Desk Agent

    6 days ago

    Moncton, Canada Four Points by Sheraton Moncton Full time

    Reporting to the Assistant General Manager, the Front Desk Agent acts as the guest experience representative for arrival & departure services (check-in/check-out), concierge services & direct-to-hotel reservations calls. Key duties - Able to work in a fast-paced, changing environment with minimum supervision. - Act as an ambassador for the hotel focusing on...

  • Part-time Night Auditor/front Desk Agent

    2 weeks ago

    Moncton, Canada Best Western Plus Moncton Full time

    Job Summary: Audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) to provide accurate and timely financial information on the hotel’s operational performance for the day. Oversees front office/front desk operations during the overnight shift. Job Duties: - Checks front office...

  • Front Desk Agent

    4 days ago

    Moncton, Canada Holiday Inn Express & Suites Full time

    Holiday Inn Express and Suites Moncton part of DP Murphy Inc is looking for a Guest Services Agent - Seasonal, to join our award-winning team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest related concerns, and are adaptable to changing demands, this opportunity will allow you to grow and...

  • Front Desk Agent

    2 weeks ago

    Moncton, Canada Holiday Inn Express & Suites Full time

    Holiday Inn Express and Suites Moncton part of DP Murphy Inc is looking for a Guest Services Agent, to join our award-winning team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest related concerns, and are adaptable to changing demands, this opportunity will allow you to grow and develop...

  • Front Desk

    5 days ago

    Moncton, New Brunswick, Canada ONE. Commercial Full time

    Job Title:Front Desk & Personal AssistantLocation:Moncton, New BrunswickCompany:CENTURY 21 Generation & ONE. CommercialCompany OverviewWe are a growing real estate firm based in Moncton, dedicated to providing exceptional service to our clients and raising the standard of professionalism in our local market. We support both residential and commercial real...

  • Bilingual French/english Front Desk Agent

    6 days ago

    Moncton, Canada Hampton Inn and Suites Moncton Full time

    Hampton Inn & Suites Moncton part of DP Murphy Inc is looking for a part time/full time Bilingual French/ English Guest Services Agent to join our award winning team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest related concerns, and are adaptable to changing demands, this opportunity...

  • Front Desk Agent

    2 days ago

    Moncton, Canada Naturology Centre Inc. Full time

    At Naturology Centre, we're more than just a health centre. We're a passionate team dedicated to holistic and natural health solutions. Every day, we strive to make a difference in our clients' lives, and we're looking for a vibrant bilingual (English/French) individual to be the face of our brand. **Why Join Us?** - Be our clients first point of contact...