Night Auditor/front Desk Agent

7 days ago

Moncton, Canada Hyatt Place Full time

**Hyatt Place **in **Downtown Moncton** is looking for **Front Desk Agents and Night Auditors **to join their team

**As a Front Desk Agent, you will**:

- Provide excellent guest service to all hotel guests.
- Participate in prompt and courteous handling of all guests as necessary, including, but not limited to check-in/check-out, telephone and personal inquiries, luggage and vehicle handling; and travel information to both internal and external guests
- Perform according to policies, procedures, quality standards, and services established by the management team for the satisfactions of guests
- Be willing to work shifts, days, nights, Holidays, and as needed
- Take a calm professional approach at all times
- Verify the balance of all cash floats, credit and debit charges for the hotel
- Ensure room security by maintaining effective key control and confidentiality
- Motivate self and associates by displaying excellence in customer service
- Efficiently and effectively delivers customer services
- Address guest concerns in a positive and helpful manner and take a prompt, corrective action where necessary
- Maintain a high level of integrity by respecting the privacy of our guests and co-workers
- Excellent inter-personal and communication skills
- An understanding of the front desk function in a hotel, with a working knowledge of reservation systems
- Basic accounting knowledge
- Excellent computer skills
- Excellent typing skills - this requires 35 words / minute
- The ability to speak in both **French and English languages is a strong asset**:

- Exceptional organizational and analytical abilities
- Courteous telephone manners
- The ability to work effectively in a fast paced environment with mínimal supervision

**What We Offer**:

- A great support system to ensure your success
- Group Benefits including medical, dental, vision and life insurance
- Advancement opportunities
- Vacation accrual after 1 year
- Corey Craig Group Discount Card

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $14.25 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking

Schedule:

- Evening shift
- Holidays
- Night shift
- Weekend availability

Ability to commute/relocate:

- Moncton, NB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Can you work weekends?

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Night Audit: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- French (required)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: One location

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