Front of House Manager

**TO THOSE LOOKING TO ASPIRE TO GREATNESS IN YOUR CAREER, READ ON**:
With new locations on the horizon in 2021, Charcoal Group is growing and seeking the best and brightest Hospitality and Culinary minds to join our team of proven pros. We believe our success is driven by working alongside Leaders who are continually growing and driving to push themselves, their team and our business forward.

Our goal is to foster a work experience that provides our Chefs & Managers with:

- Pride in their role and the company they work for
- Personal & professional respect from all stakeholders
- Ongoing learning & career development with a clear path for growth
- An independent atmosphere that welcomes everyone’s ideas & initiatives
- Competititive remuneration (plus benefits & earned bonuses)
- Meaningful relationships and mentorships
- Possibilities for personal & professional growth
- all while having good time

If you
- know that ‘real’ people work nights & weekends,
- believe that successful people don’t know more, they do more,
- feel the restaurant operates at it’s best when you’re there,
- take the bull by the horns,
- work hard to succeed hard,
- aspire to achieve greatness in your career,

success is here for you to work towards.

**About the Service Manager Role**:

- Full-time, salaried, management position, reporting directly to the General Manager
- Directly responsible for the Server team, ensuring adherence to Beertown service standards.
- Operate shifts with excellence, leading to increases in sales week over week, year over year.
- Leading & coaching service team in fulfilling steps of service and all side-work both pre and post-service
- Handles any service or Guest concerns during the shift with Hospitality from the Heart
- Hire, train, mentor and schedule (weekly) Server team
- Facilitate Focus of the Week program for Front of House
- Monitor daily cleanliness of restaurant, attacking any cleaning & repair concerns with urgency
- Manage reservation book in concert with Front of House Management Team.
- Assist in managing costs related to service - Front of House Labour & Uniform Inventory, Local Store Marketing (to name a few)

**Service Manager Earnings & Perks**:

- $48,000 - $52,000 annual salary
- Bonus Incentive ($6000 annually, paid quarterly as earned)
- Comprehensive Management Benefits & Life Insurance Plan - enrolled on day 1
- Paid Vacation Time
- Daily Management Meals
- Charcoal Group Team Member Dining Discount
- Comprehensive initial & ongoing training provided
- Career growth & ongoing development opportunities
- Positive, supportive & inclusive team culture
- Beertown Public House is a concept of the Charcoal Group of Restaurants (an independent company of insane greatness & winner of Food Service Canada’s 2019 Independent Restauranteur of the Year Award). Learn more about Beertown and our rich hospitality history at beertown.ca & charcoalgroup.ca_

Location: 75 King Street South, Waterloo, ON N2J 1P2

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Store discount
- Vision care

Schedule:

- Day shift
- Holidays
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
We have made thoughtful, measured adjustments to our operations to ensure the safety of both our Team and Guests. To learn more, visit our Operations Playbook at this link:
**Experience**:

- Restaurant management: 2 years (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person