Supervisor, Housing

Supervisor, Housing & Support Providers

**Job Number**:2845

**Job Type**: Full-Time
**Location**: 99 Regina St S - Public Health & Community Serv
**Job Category**: Health Care and Social Assistance
**Number of Positions**:1
**Department**: Housing Services
**Division**: Community Services
**Hours of Work**: 35
**Union**: Management/Management Support
**Grade**: Management/Management Support Grade 06
**Salary Range**: $91,291.20 - $114,114.00
**Posting Date**:May 22nd, 2025

**About Us**

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

- Taking only what we need
- Leaving some for others
- Keeping the dish clean
- This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.
- Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051.
- Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

**The Role**
- Supervises the administration and delivery of community housing and housing stability programs and agreements with housing providers, to ensure compliance with legislation, funding agreements/requirements, and Service Manager plans/policies/procedures. Supervises program development and implementation, including program supports and education/training for community providers of housing services. Program areas/assignments are in support of housing and homelessness prevention and community housing and related programs.**Duties/Responsibilities**
- Supervises program staff based on assignment, which may include program analysts, unsheltered support workers, housing program advisors, students and staff involved in asset and contract administration. Administers contracts with consultants.
- Provides guidance, support, and advice to project teams on the development of housing stability programs.
- Supervises the administration of community housing and housing stability program agreements with community providers of housing services (e.g., non-profit, co-operative housing, Waterloo Region Housing, new supply affordable housing, housing resource centres, emergency shelter, street outreach, rapid re-housing, supportive housing, homelessness outreach), to ensure compliance with legislation, funding agreements/requirements, and Service Manager plans/policies/procedures.
- Monitors and negotiates agreements/requirements and conducts operational reviews of same to ensure compliance with legislation, funding agreements/requirements, and Service Manager plans/policies/procedures. Works with housing providers to meet requirements. Communicates changes to program/processes to staff and housing providers.
- Assesses performance of community providers of housing services against quality initiative standards. Recommends remedial steps to meet standards, for management approval.
- Prepares/coordinates program reports, per funding requirements, in conjunction with other Division staff.
- Provides guidance to community providers of housing services regarding agreements, policies, guidelines, program expectations, standards, and operating/capital budgets. Provides information regarding potential funding opportunities and housing related initiatives, as appropriate (e.g., rent assistance programs).
- Ensures subsidy and program payments to community providers of housing services, per legislation and agreements. Works with Finance to investigate incorrect payments.
- Liaises with staff of Ministries and other municipalities to exchange best practices to support the delivery of housing programs.
- Participates on the community housing review system to hear appeals, and deliberate with other committee
- Supervises the development and implementation of education and program supports for community
- providers of housing services.
- Works with divisional staff to coordinate and facilitate public consultations with stakeholder groups to further program objectives.
- Recommends and develops new programs/program improvements, local standards and protocols, and new/updated policies and procedures, based on legislative changes, funding, best practises, and the Housing and Homelessness Plan. Liaises with Legal when updating/creating agreements for revised/new funding initiatives.
- Promotes rent assistance programs to market rent housing providers to increase affordable housing supply. Researches housing availability, economic viability, market and affordab