Guest Service Manager

**TO THOSE LOOKING TO ASPIRE TO GREATNESS IN YOUR CAREER, READ ON**:
Do you love hospitality, but prefer to work only during the daytime? Well, HERE is your opportunity to work in a fun, fast-paced restaurant, owning all aspects of daily opening procedures & lunch service.

With new locations on the horizon, Charcoal Group is growing and seeking the best and brightest Hospitality and Culinary minds to join our team of proven pros. We believe our success is driven by working alongside Leaders who are continually growing and driving to push themselves, their team and our business forward.

Our goal is to foster a work experience that provides our Chefs & Managers with:

- Pride in their role and the company they work for
- Personal & professional respect from all stakeholders
- Ongoing learning & career development with a clear path for growth
- An independent atmosphere that welcomes everyone’s ideas & initiatives
- Competitive remuneration (plus benefits & earned bonuses)
- Meaningful relationships and mentorships
- Possibilities for personal & professional growth
- all while having good time

If you
- know that ‘real’ people work nights & weekends,
- believe that successful people don’t know more, they do more,
- feel the restaurant operates at it’s best when you’re there,
- take the bull by the horns,
- work hard to succeed hard,
- aspire to achieve greatness in your career,

success is here for you to earn

**About the Guest Service Manager Role**:

- Full-time, salaried, entry level hospitality management position
- Responsible to oversee daily opening procedures ensuring each day is set for success
- Operate lunch shifts with excellence, focusing on increasing in lunch sales week over week, year over year.
- Overseeing Front of House team fulfilling steps of service and all side-work both before & after service.
- Assisting Guests & handling any concerns during the shift with Hospitality from the Heart.
- Hire, train, mentor and schedule (weekly) Host team
- Monitor daily cleanliness of restaurant, attacking any cleaning & repair concerns with urgency
- Manage reservation book including facilitating the planning & set up of large group events
- Assist in managing costs related to service - Front of House Labour, Uniform Inventory, Paper Goods/Office Supplies (to name a few)

**Guest Service Manager Earnings & Perks**:

- $50,000 annual salary
- Bonus Incentive ($6000 annually, paid quarterly as earned)
- Comprehensive Management Benefits & Life Insurance Plan - enrolled on day 1
- Paid Vacation Time
- Daily Management Meals
- Charcoal Group Dining Discount
- Comprehensive initial & ongoing training provided
- Career growth & ongoing development opportunities
- Positive, supportive & inclusive team culture
- Beertown Public House is a concept of the Charcoal Group of Restaurants (an independent company of insane greatness & winner of Food Service Canada’s 2019 Independent Restauranteur of the Year Award). Learn more about Beertown and our rich hospitality history at beertown.ca & charcoalgroup.ca_

Location: 75 King Street South, Waterloo, ON N2J 1P2

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Store discount
- Vision care

Schedule:

- Day shift
- Holidays
- Night shift
- Weekends as needed

**Experience**:

- Restaurant management: 1 year (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person