Hotel Guest Service Agent

3 days ago

London, Canada Motel 6 London Full time

**Job Overview**

**Duties**
- Greet guests upon arrival with a warm and Welcoming approach.
- Manage front desk operations, including check-in and check-out procedures.
- Handle guest inquiries and resolve any issues promptly and efficiently.
- Provide information about hotel services, local attractions, and amenities.
- Operate multi-line phone systems to assist callers and direct inquiries appropriately.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Document in the Front Desk logbook any issues that need to be communicated to the staff for the next shift, and escalate to the Hotel Manager as needed.
- Support the Supervisor with any other required tasks in a timely manner
- Uphold high standards of cleanliness and organization at the front desk area.

Qualifications:

- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong problem-solving skills and ability to handle difficult situations
- Attention to detail and ability to multitask in a fast-paced environment

This position offers an opportunity to work in a dynamic and fast-paced environment, interacting with guests from all walks of life. We value teamwork, professionalism, and a positive attitude. If you are passionate about providing exceptional guest experiences, we would love to hear from you. Join our team as a Guest Service Agent and contribute to creating exceptional experiences for our guests while developing your career in the hospitality industry

*

**Job Types**: Full-time, Part-time, Permanent

**Experience**:

- Hotel Front Desk: 2 years (required)
- Hotel: 3 years (preferred)

Work Location: In person

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