Guest Service Manager

3 days ago

London, Canada NOA Hosptiality Full time

'''Job Overview:
We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional service and ensuring guest satisfaction. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you.

**Responsibilities**:

- Greet guests with a warm and welcoming demeanor upon arrival
- Assist guests with check-in and check-out processes
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and ensure confidentiality of personal information
- Process payments and maintain cash handling procedures
- Collaborate with other hotel departments to ensure seamless guest experiences
- Operate phone systems and handle incoming calls with professionalism and efficiency
- Maintain cleanliness and organization of the front desk area

**Requirements**:

- Previous customer service experience in a hospitality setting is preferred
- Excellent communication skills, both verbal and written
- Multilingual or bilingual proficiency is a plus
- Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy
- Knowledge of front desk operations and hotel procedures is desirable
- Familiarity with phone systems and proper phone etiquette
- Ability to work well under pressure in a fast-paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Work Location: In person

  • Guest Services Representative/guest Services Supervisor

    2 weeks ago

    London, Canada Gateway Casinos Full time

    **Job Type: Part-Time/** Wage: Starting $20.61 as a Representative, and $25.10 as a Supervisor **The Gateway to Your Future** You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you...

  • Guest Services Associate

    2 weeks ago

    London, Ontario, Canada Hard Rock Hotel - London, ON Full time

    Job Title: Guest Services Associate / Front Desk AgentReports To: Director of RoomsJob Summary:As a Front Desk Agent at Hard Rock Hotel, you will be the first point of contact for our guests, offering a warm, welcoming, and rock-star experience from check-in to check-out. You will provide exceptional service while managing reservations, guest requests, and...

  • Guest Service Agent

    2 weeks ago

    London, Canada Delta St John Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! _ - We understand what it takes to be a part of something great. We will encourage you to bring your true self to...

  • Guest Services Agent

    2 weeks ago

    London, Canada Best Western Plus Lamplighter Inn Full time

    Maintains an inventory of vacancies, reservations and room assignments. - Possesses a working nowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. - Knows room locations, types of rooms available, and room rates. - Registers arriving guests and assigns rooms. - Coordinates...

  • Guest Service Agent

    3 days ago

    London, Canada Best Western Plus Lamplighter Inn Full time

    Greeting guests upon arrival Register arriving guests and assign rooms Make Room Reservations Taking payments and checking out departing guests Review arriving reservations to ensure special request are met Ensuring payment has been guaranteed for reservations prior to registration Other Duties as assigned by management **Salary**: From $16.00 per...

  • Guest Service Agent

    5 days ago

    London, Canada Four Points by Sheraton Hotel & Suites London ON Full time

    The **Four Points by Sheraton Hotel & Suites** **London**, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, onsite Starbucks® Coffee and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team. **Responsibilities** - Greets all guests that come into contact with Guest Relations ensuring...

  • Guest Services Agent

    2 weeks ago

    London, Canada Wyndham Hotels & Resorts Full time

    Dolce is now seeking a Guest Services Agent to join our team at Dolce Ivey Spencer Canada in London, Ontario. **Job Summary**: The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. **Education &...

  • Guest Service Agent

    2 weeks ago

    London, Canada Four Points by Sheraton Hotel & Suites London ON Full time

    The **Four Points by Sheraton Hotel & Suites** **London**, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, onsite Starbucks® Coffee and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team. **Responsibilities** - Greets all guests that come into contact with Guest Relations ensuring...

  • Guest Services Representative

    9 hours ago

    London, Canada TOMMY GUN'S ORIGINAL BARBERSHOP Full time

    **Now Hiring GUEST SERVICE TEAM MEMBERS!** Step out of the norm and be part of something NEW and EXCITING! Come work in our old-school barbershop. Tommy Gun’s is the hottest place for barbering, and we want passionate people who love interacting with guests, managing the phones and online check-ins, along with showcasing and selling retail products. Be...

  • Guest Service Agent

    1 week ago

    London, Canada Four Points by Sheraton Hotel & Suites London ON Full time

    The **Four Points by Sheraton Hotel & Suites** **London**, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, onsite Starbucks® Coffee and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team. **Responsibilities** - Greets all guests that come into contact with Guest Relations ensuring...