Front Desk Agent

1 day ago

London, Canada Staybridge Suites London Full time

Job description

The Front Desk Agent will assist each of our guests in a friendly, efficient, professional manner in all Guest Services related functions. To maintain a high standard of service and hospitality at all times.

**Responsibilities**:

- Process guest check-ins and check-outs in a friendly and timely manner while following company standards.
- Always answer the telephone within three rings using appropriate greeting and with a smile
- Block rooms in the computer and follow through with designated requirements
- Communicate with all departments regarding guest complaints or special requests
- Generate and print daily and weekly reports
- Ensure all cash/debit and credit card transactions are balanced through each shift
- Must be able to work all shifts (AM, PM, and Night Shift)

Qualifications:

- At least one year of hotel experience is preferred
- A Diploma or Degree in Hospitality/Business or related area is an asset
- Excellent interpersonal skills
- Self-motivated, friendly, upbeat, outgoing, mature person who thrives in a fast-paced environment
- Knowledge of computers and cash handling experience is mandatory
- Must be detail orientated and able to handle several tasks simultaneously
- Eager to learn new tasks
- Previous Front Desk, Switchboard, or related Hotel/Resort experience is an asset.
- Proficiency in Opera front desk systems is a definite asset.

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekends as needed

Work Location: In person

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