Guest Service Agent

2 days ago

London, Canada Four Points by Sheraton Hotel & Suites London ON Full time

The **Four Points by Sheraton Hotel & Suites** **London**, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, onsite Starbucks® Coffee and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team.

**Responsibilities**
- Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times.
- Checks guests in and out of the Property accurately and in a timely manner.
- Handles guest enquiries and provides information on local attractions and gives directions as required.
- Takes reservations as required in the absence of the Reservations Supervisor.
- Answers all telephone calls in a professional friendly manner.
- Equips the front desk at the commencement of each shift with the adequate stationary and forms.
- Records guest comments for the information of the Front Office Manager.
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.

**Requirements**:

- Must be located in the London, Ontario region.
- Proven experience as front desk representative, agent or relevant position is an asset
- Familiarity with office machines (e.g. fax, printer etc.)
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- Reliable transportation
- **Must be able to work 35-40 hours per week**:

- **Available for all shifts; 7-3, 3-11, 11-7**:

- Available any day of the week including weekends and holidays

**Employee Perks**
- Associate room and food discounts to any Marriott hotel as well as significant friends and family rate discounts.
- Competitive Benefits Package

**Job Types**: Full-time, Permanent

**Salary**: From $15.50 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Hotel Front Desk: 1 year (preferred)

Work Location: In person

  • Guest Service Agent

    1 week ago

    London, Canada Four Points by Sheraton Hotel & Suites London ON Full time

    The **Four Points by Sheraton Hotel & Suites** **London**, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, onsite Starbucks® Coffee and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team. **Responsibilities** - Greets all guests that come into contact with Guest Relations ensuring...

  • Guest Service Agent

    2 weeks ago

    London, Canada Four Points by Sheraton Hotel & Suites London ON Full time

    The **Four Points by Sheraton Hotel & Suites** **London**, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, onsite Starbucks® Coffee and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team. **Responsibilities** - Greets all guests that come into contact with Guest Relations ensuring...

  • Guest Service Agent

    3 days ago

    London, Canada Comfort Inn London Full time

    Comfort Inn has a great work environment, we are a smaller hotel and close tight knit staff. It is very much a team oriented work force. Guest Service Agent Consistently offers professional, friendly, and engaging service. **Job Types**: Full-time, Part-time Part-time hours: 24 per week **Salary**: $15.75-$16.00 per hour **Benefits**: - On-site...

  • Hotel Guest Service Agent

    2 days ago

    London, Canada Motel 6 London Full time

    **Job Overview** **Duties** - Greet guests upon arrival with a warm and Welcoming approach. - Manage front desk operations, including check-in and check-out procedures. - Handle guest inquiries and resolve any issues promptly and efficiently. - Provide information about hotel services, local attractions, and amenities. - Operate multi-line phone systems to...

  • Front Desk Agent

    1 week ago

    London, Canada Staybridge Suites London Full time

    Job description The Front Desk Agent will assist each of our guests in a friendly, efficient, professional manner in all Guest Services related functions. To maintain a high standard of service and hospitality at all times. **Responsibilities**: - Process guest check-ins and check-outs in a friendly and timely manner while following company standards. -...

  • Front Desk Agent

    1 week ago

    London, Canada Staybridge Suites London Full time

    Job description The Front Desk Agent will assist each of our guests in a friendly, efficient, professional manner in all Guest Services related functions. To maintain a high standard of service and hospitality at all times. **Responsibilities**: - Process guest check-ins and check-outs in a friendly and timely manner while following company standards. -...

  • Guest Services Agent

    7 days ago

    London, Ontario, Canada Craft Property Group LW Inc. Full time $32,000 - $40,000 per year

    The OpportunityReporting to the Guest Services Manager, the Guest Services Agent will assume responsibility to deliver a customer service experience of a best-in-class luxury residential building in London, ON, providing elevated customer service and resident experience, while also supporting the management team. The ideal candidate is expected to be a team...

  • Guest Service Agent

    1 week ago

    London, Ontario, NXT, Canada Crescent Careers Full time $40,000 - $60,000 per year

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Guest Service Agent

    1 week ago

    London, ON NX T, Canada Delta St John Full time $42,000 - $54,000 per year

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Full-Time Guest Service Agent

    1 day ago

    London, Ontario, Canada Holiday Inn Full time $17,400 - $23,000 per year

    An exciting opportunity to join the front office team at one of the busiest and best-loved hotels in London Reporting to the Guest Services Manager, the Holiday Inn & Suites, London is recruiting for an organized, professional and outgoing individual to join us as a Front Desk Agent. Hotel Front Desk experience preferred. Some customer service experience...