Full-time Guest Service Agent

1 week ago

London, Canada Holiday Inn & Suites London Full time

An exciting opportunity to join the front office team at one of the busiest and best-loved hotels in London Reporting to the Guest Services Manager, the Holiday Inn & Suites, London is recruiting for an organized, professional and outgoing individual to join us as a Front Desk Agent. Hotel Front Desk experience preferred. Some customer service experience required. Availability to work varied shifts is a must (Mornings, Afternoons, Evenings, Nights, Weekends and Holidays).

**Job Duties**:

- Provide exceptional customer service by going the extra mile for our guests
- Answer main phone line and transfer calls to the appropriate department
- Typical concierge duties such as giving directions
- Check guests in/out of hotel
- Accurate billing of individual accounts
- Respond to guest inquiries and requests, with diligent follow up procedures
- Handle escalated guest issues
- Enroll new members into the IHG Reward club loyalty program
- Cash handling
- Other duties as assigned

**Job Requirements**:

- Front-facing customer service experience required
- Post secondary education in Tourism/Hospitality programs or equivalent hospitality experience an asset, but not required
- Excellent customer service skills and manner
- Strong communication and interpersonal skills
- Ability to handle challenging situations with tact and diplomacy
- Able to work supervised or unsupervised
- Team player
- Knowledge of Opera PMS is prefered
- Availability to work varied shifts is a must (Mornings, Afternoons, Evenings, Nights, Weekends and Holidays)
- Holiday Inn & Suites London complies with the recruitment-related accommodations for disabilities._

**Job Types**: Part Time, Permanent

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends

**Experience**:

- customer service: 1 year (preferred)

Work remotely:

- No

**Job Types**: Permanent, Full-time

Pay: From $17.60 per hour

**Benefits**:

- Flexible schedule

**Experience**:

- Hotel Guest Service: 1 year (required)

Work Location: In person

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