Customer Service

1 week ago


Concord, Canada STC Warehousing & Distribution Inc. Full time

STC Warehousing and Distribution provides logistics and warehousing solutions to our valued customers for over 30 years.

**Responsibilities**
- Receive, process and verify the accuracy of orders from customers
- Book orders into organization's order software
- Provide quality service to customers
- Work with other departments to resolve problems, facilitate solutions and enhance customer service offerings.
- Responsible for compiling data and supporting documents to prepare accurate customer billing
- Responsible for correctly invoicing customers through the company transportation management software
- Responsible to maintain a timely billing cycle as per the company standards
- Work with carriers/customers regarding credits/corrections and errors/disputes
- Other administrative duties as assigned by management

**Requirements**:

- Dedicated commitment to providing superior, timely customer service
- Excellent and effective interpersonal and communication skills - written and verbal
- Strong problem-solving and decision-making skills
- Highly organized with the ability to multi-task
- Team cooperation and respect is required
- Accurate and detail-oriented
- Time management skills
- Ability to work well with a computer

**Work Environment**:Office Setting, Telephone etiquette is a must.

Previous customer service experience and logistics background is an asset, but not required.
- STC Warehousing & Distribution is an equal opportunity employer who welcomes resumes from all interested._
- We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted._

**Salary**: From $17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person



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