Dispatcher/customer Service

1 week ago

Concord, Canada Smile HVAC Service and Installation Full time

Company providing HVAC equipment Service and Installation. Looking for Dispatcher/ Job Coordinator.

Great team work experience, benefits and salary - that's what you can get if you match our job requirements.

**Job Duties/Tasks**:

- Dispatch, schedule and close out calls while processing service requests, preparing paperwork for escalated calls to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures.
- Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs.
- Arrange for necessary repairs to restore service and schedules.
- Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones.
- Prepare daily work and run schedules.
- Receive and prepare work orders.
- Oversee all communications within specifically assigned territories.
- Monitor personnel and/or equipment locations and utilization to coordinate service and schedules.
- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
- Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
- Order supplies and equipment, and issue them to personnel.
- Develop a deep understanding of all products the company installs and service and installation practices.

**Key Competencies**:

- Make-it-happen mentality
- Honesty and integrity
- Excellent customer service skills
- Exceptional Communication
- Critical Thinking and problem solving
- Detail oriented
- Adept learner
- Ability to multitask
- Proven ability to process high volumes of work with accuracy

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$43,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Experience**:

- dispatching: 1 year (required)

Work Location: One location

  • Dispatcher/customer Service

    1 week ago

    Concord, Canada LDL MECHANICAL SERVICES LTD. Full time

    Plumbing Service Company requires F/T customer service/dispatcher. 4 Line incoming/outgoing switchboard. Scheduling of service calls. Dispatching plumbers to emergencies. 40 hrs. per week. Good wages and Benefits. **Salary**: $19.00-$22.00 per hour **Benefits**: - Dental care - Extended health care - Vision care Schedule: - 8 hour shift Ability to...

  • Dispatcher/customer Service

    6 days ago

    Concord, Canada MedicVan Patient Transfer Services Inc. Full time

    MedicVan Patient Transfer Services Inc. is a privately owned and operated Canadian company with over 19 years of experience in non-emergency patient transportation. We operate in Toronto and the GTA and specialized in bed to bed stretcher or wheelchair transportation services. **Position: Full time & Part Time Dispatcher** **Qualifications and skills...

  • Dispatcher/customer Service

    6 days ago

    Concord, Canada MedicVan Patient Transfer Services Inc. Full time

    MedicVan Patient Transfer Services Inc. is a privately owned and operated Canadian company with over 19 years of experience in non-emergency patient transportation. We operate in Toronto and the GTA and specialized in bed to bed stretcher or wheelchair transportation services. **Position: Full time & Part Time Dispatcher** **Qualifications and skills...

  • Dispatcher

    7 days ago

    Concord, Canada Livingston International Full time

    **Dispatcher** Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and...

  • Dispatcher

    2 days ago

    Concord, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 468159 Work Type: Full Time Permanent **DELIVER CONCRETE RESULTS - JOIN THE DUFFERIN CONCRETE TEAM AT CRH CANADA** Reporting to the Distribution Supervisor, the Dispatcher is responsible for monitoring a large fleet of RMX Drivers while delivering an exceptional customer experience throughout the dispatching process. As the first point of contact...

  • Dispatcher

    6 days ago

    Concord, Canada Highlight Motor Freight Inc. Full time

    **Highlight Motor Group** is one of the largest and fastest growing transportation companies in the GTA. As a result of our driven marketing approach and second-to-none work ethic, we are experiencing tremendous growth. To keep up with our growth, we will be seeking experienced, professional, energetic, goal-oriented individuals to complement our...

  • Dispatcher

    7 days ago

    Concord, Canada Pronto Freight Services Ltd. Full time

    EXPERIENCED DISPATCHER LOCATED IN ONTARIO REQUIRED FOR BUSY EXPEDITED FREIGHT COMPANY SERVICING ONTARIO, QUEBEC, AND USA. WE EXCLUSIVELY OPERATE SPRINTER/CARGO VANS, NO LOGS, NO SCALES. CTPAT & FAST APPROVED. - Experience with dispatching and interacting with owner operators in the expedited industry is a must. - Experience with load boards - Experience with...

  • Dispatch Manager

    4 days ago

    Concord, Canada TransAm Carriers Full time

    **Dispatch Manager will be responsible for**: - Coordinate with drivers, field personnel, and other stakeholders to schedule and dispatch deliveries, pickups, or service calls in a timely manner. - Allocate resources (vehicles, equipment, personnel) effectively to meet customer demands and operational requirements. - Utilize routing software and logístical...

  • Dispatcher

    1 week ago

    Concord, Canada Groupe Touchette Inc. Full time

    The Dispatcher plans the delivery routes, establishes the picking orders and organizes the sequence of loading for the delivery trucks. He/She prepares the necessary documentation for the different routes and gives specific instructions for the drivers. He/She keeps track of the status of shipments and communicate with the service department...

  • Driver Dispatcher

    1 week ago

    Concord, Canada Highlight Motor Freight Inc. Full time

    **Highlight Motor Group** is one of the largest and fastest growing transportation companies in the GTA. As a result of our driven marketing approach and second-to-none work ethic, we are experiencing tremendous growth. To keep up with our growth, we will be seeking experienced, professional, energetic, goal-oriented individuals to complement our...