Customer Service/service Coordinator

7 days ago

Concord, Canada Vinylbilt Windows and Doors 2021 Inc. Full time

**Duties and Responsibilities**
- Data entry for window and door system orders and administrative support for the Customer Service Department/Service Department.
- Ensures outstanding quality of service; customers have direct access to the Representative and are served in a professional, dynamic and competent manner.
- Provides assistance to cad department to overcome backlog.
- Assists customers with the purchase and ordering of window and door systems on telephone as well as walk-in customers.
- Customer concerns and questions are addressed and solved within the appropriate delays. Follow-ups are conducted to ensure customer satisfaction.
- Back-up for reception as needed.
- Makes an equal contribution in relation to other Customer Service/Service Representatives in terms of the department’s productivity.
- Completes daily responsibilities in a timely fashion in order to ensure data is available for reporting and product is shipped on time.
- Adheres to VB's policies and procedures in order to deliver optimal servicing.
- Supports sales initiatives using various techniques to add value, such as: Presents additional information on products.

Positively positioning Vinylbilt products and services to existing and prospective customers by keeping up to date on markets, products and competition.
Window take-off an option whenever time permits.
- Assists customers with system inquires.
- Working with team members to ensure the productivity and team spirit is at 100%.
- Other duties as required.

**Qualifications**:
**1. 1-3 years experience in a customer service/service role.**

**2. Manufacturing experience an asset.**

**3. Post secondary education preferred.**

**4. Demonstrates a customer-focused and action oriented approach.**

**5. Accurate and efficient data entry skills.**

**6. Superior problem solving skills and analytical ability.**

**7. Excellent verbal and written communication skills.**

**8. The ability to work in a highly organized manner with detail and accuracy while meeting deadlines and balancing multiple tasks.**

**9. Proficient in MS Office (Word, Excel, Outlook)**

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Concord, ON L4K 5A8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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