Hvac Customer Service Representative

4 days ago

Concord, Canada Mr. Service HVAC Full time

Job Description:
At Mr. Service, we have a great opportunity for our next potential of Customer Service Representative. We are looking for an optimistic results-driven individual with a high-integrity to join our new company.

As a new trusted Canadian owned and operated company, there will also be potential for advancement within the company.

What we Value: Integrity, Accountability, Transparency, Influence, Direction and Leadership.

Compensation: Commission & Base Pay

**Responsibilities**:

- Call the potential leads from the lead list and enquire about the needs of the potential client and record the information as per the requirement.
- Provide accurate information about HVAC products, services, and availability to the leads.
- Provide all the information to the sales representative about what the leads want in terms of the service.
- Record any service request from the clients and the technical team to resolve any issues raised by the client.
- Book the calendar daily for the present week, upcoming weeks, and the upcoming months in advance.
- Address any issue or complaint promptly by taking the right action and informing the right stakeholders.
- Always follow up with clients in a timely fashion.

Qualification and Skills:

- High school diploma or equivalent, Post-secondary education is plus.
- Previous customer service experience, preferably in the HVAC or related field.
- Strong interpersonal and communication skills.
- Ability to remain calm and patient when dealing with frustrated or upset customers.
- Familiarity with HVAC systems and terminology is preferred.

We offer a positive work environment, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.

To apply, please submit your resume and cover letter highlighting your relevant experience in customer service.

**Salary**: From $1,500.00 per month

**Benefits**:

- Flexible schedule
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Work Location: In person

**Salary**: $1,500.00 per month

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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