Customer Service Representative

1 week ago

Concord, Canada Rentokil Initial Full time

Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends

Who are we?

Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.

hat do our Customer Service Representatives do ?
Our Customer Service Representatives are courteous, knowledgeable and empathetic to the
caller’s anxieties over pests in their homes and businesses. They enjoy making a customer feel
confident that their concerns will be handled promptly and professionally.

A successful Customer Service Representative is a motivated self-starter who can work independently
with a focus on results in achieving company business goals.
- Answer all incoming calls promptly and in a professional manner
- Maintain good customer relations both on the phone and in person
- Gather information from customers to help identify and solve problems
- Sell the value of our services and suggest upgrades to service
- Confirm, schedule and reschedule services for the customer
- Set sales appointments for new customers as required
- Answer billing questions and assist in resolving AR disputes
- Data entry relating to customer job setups, invoicing and credits as needed

Perform general office duties as assigned
- Work as a team with Service, Sales and administrative colleagues

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

**Requirements**:
What do you need?
- Two year diploma or equivalent in prior experience
- One to Two years’ experience in a customer service or call center role
- Have excellent listening and communication skills
- Have a pleasant phone voice and ability to clearly speak and be understood on the phone
- Ability to multitask and remain calm while working under pressure in a fast paced environment
- Self-manage daily tasks and workload

Show a high level of personal organizational skills
- Balance customer demands with Service and Sales team requests
- Must pass pre-employment background screen

**Benefits**:
What do we offer?
- World class training of the latest industry best practices
- Company provided technology package and car allowance
- Short and long-term disability
- Life Insurance

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