Operations Specialist

**Company Information**

One of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.
And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.
- Join us in better serving the growing number of Canadians who are in need of help._

**Position Summary**

The Operations Specialist will support the centralized operations function across the organization with a particular focus on the Client Management Centre (CMC). We are looking for someone who wants to make an impact on people's lives and work with a team of people who share that same passion. We are seeking a highly motivated Operations Specialist who will be responsible for streamlining processes, improving efficiency, and supporting the operational best practices driving overall business growth. This role requires a keen understanding of business operations, strong analytical abilities, and the ability to collaborate effectively with cross-functional teams.

**Responsibilities**
- **Business as Usual (BAU) process**:

- Identify and implement process improvements to enhance operational efficiency.
- Analyse workflows and recommend changes to streamline operations.
- Performance and maintenance of specific tasks that are necessary for the support of CMC teams. Examples include report generation and upload to list-based systems, Ascend custom form edits, DocuSign template maintenance, etc.
- Contribution to the continual improvement of the CMC with updating and execution of changes identified as BAU approved improvements.
- **Project Management**:

- Collaborate with cross-functional teams to plan and support documentation needs of projects.
- Gather relevant requirements for strategic projects and BAU items.
- **Data Analysis**:

- Work with our data team to collect, analyse, and interpret data to support decision-making.
- Prepare reports and presentations on operational performance.
- **Compliance**:

- Ensure compliance with relevant regulations and industry standards.
- Take ownership for CMC compliance with internal systems and processes.
- **Training and Development**:

- Collaborate with our Talent Development Team and other leaders to train CMC teams on operational processes and procedures.
- Foster a culture of continuous improvement and learning.
- **Cross-Functional Collaboration**:
**Knowledge, Skills, and Abilities**
- Understanding of fundamental operations management principles.
- Knowledge of best practices in process improvement and workflow optimization.
- Familiarity with project management methodologies and tools.
- Strong analytical and problem-solving skills to assess complex operational challenges.
- Excellent verbal and written communication skills for effective collaboration and reporting.
- Strong interpersonal skills to work effectively with cross-functional teams and external partners.
- Ability to adapt to changing priorities and operational needs.
- Proactive problem-solving ability to address operational challenges and inefficiencies.
- Leadership skills to influence and drive change in operational processes.
- Attention to detail to ensure accuracy in data analysis and project execution.
- Ability to handle multiple tasks and projects simultaneously.
- Ability to work collaboratively in a team-oriented environment.

**Qualifications**
- Bachelor’s degree in business, operations management, or a related field.
- Proven experience in operations, project management, or a relevant field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Familiarity with relevant tools and software for data analysis and project management.

**Compensation, Benefits, and Perks**

To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people. As a part of our team, you will receive:

- Flexible work arrangements
- Vacation and wellness days
- Extended health and dental coverage as well as a virtual doctor plan
- Employee Assistance Program and mental health resources
- Company matching retirement savings plan
- Financial support for professional development
- Annual company events
- Exclusive access to perks and discounts

**Our Culture at Farber**

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture,