Intermediate Specialist, IT Operations

Come Build Your Career at AeconAs a Canadian leader in infrastructure development, Aecon is and building what matters for future generations to thrive We lead some of the most impactful infrastructure of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities. At Aecon, you can count on: Safety Always. Our number one core value. If we can’t do it safely, we don’t do it at all. Integrity. We lead by example, with humility and courage. Accountability. We’re passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone. We lead the infrastructure industry with purpose, and our are at the heart of everything we do. So, we invest in our people, just like they invest in us At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being. Believe in helping you build your career through our Aecon University and Leadership Programs. Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Are a leader in sustainable construction. With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement – driven by the diversity, expertise and teamwork of our people. We’re always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community What is the Opportunity: Reporting to the Manager, IT Operations, the IT Operations Specialist is responsible for day-to-day operational IT support, requests and project setup support for all corporate and branch offices, job sites, networks. What You’ll Do Here:  Support corporate, key branch offices and job sites as assigned Provide remote and in person IT support to all end users as needed day-to-day Setup and deployment of equipment, making CMDB updates as necessary Design and manage job site setups, engaging other internal teams and vendors as necessary Creating and managing diagrams for cabling and workstation requirements, meeting room equipment etc Manage office support and job sites throughout their entire lifecycle – from site mobilization to site demobilization Oversee proper reclaim and decommissioning of IT equipment Supporting Aecon’s joint venture projects as necessary Work with strategic Sourcing and procurement teams to source effective and affordable equipment for sites Participate in the creation of estimates for all new project job sites Follow and support Aecon’s IT policies, procedures and guidelines What You Bring to the Team: Degree or diploma related to Information Services or equivalent work experience Demonstrable experience with and training on multiple technologies including (but not limited to) HP, Cisco, Juniper, Lenovo and Apple hardware and software Familiarity with ITIL is considered an asset Strong knowledge of Windows 11 and Microsoft products including 365 suite, Teams Windows App, Intune Experience with setup, deployment and support/management of large printer fleets Experience with setup, deployment and support of meeting room/video conference technology Experience with Incident Management, Problem Management, Knowledge Management, Change Management and Service Level Management and ITSM tools (BMC) Ability to clearly communicate technical concepts to non-technical people Excellent customer service skills Technical knowledge in computer hardware and software configuration Multitasking skills to work in a fast-paced environment Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures