Medical Office Administrator

2 days ago

Winchester, Canada Dr. M Bastianelli Medicine Professional Corporation Full time

Medical Office Administrator - Front Desk

**ENT Clinic | Winchester & Ottawa, Ontario**

**Primary Location**:
530 Fred Street, Suite F, Winchester, ON

**Secondary Location (from Spring 2026)**:
Carling Avenue (near Westgate Mall), Ottawa, ON

Position Overview

A busy ENT (Ear, Nose, and Throat) clinic serving patients in Winchester and Ottawa is looking for a skilled **Medical Office Administrator** to support front-desk and administrative operations. This role is best suited for someone with prior experience in a medical office environment who is comfortable working with patient records and electronic medical systems.

Key

**Responsibilities**:

- **Patient Intake & Registration**: Accurately register new patients and update information for returning patients
- **Scheduling & Coordination**: Book, confirm, and manage appointments for physicians and audiologists
- **Surgical Scheduling**: Arrange and coordinate operating room (OR) bookings for patients
- **Medical Records Handling**: Retrieve, review, file, and store patient records efficiently while maintaining strict confidentiality
- **Patient Communication**: Manage incoming phone calls and communicate professionally and compassionately with patients and family members
- **Office Organization**: Maintain a tidy, well-organized, and efficient front-desk workspace

Confidentiality & Legal Awareness

Staff are required to understand and comply with all relevant privacy and confidentiality legislation, including:

- The Regulated Health Professions Act and associated regulations
- The Freedom of Information and Protection of Privacy Act (FIPPA)

Employees must recognize the medical and legal importance of accurate charting, secure record handling, and confidentiality.

Qualifications & Skills
- Previous experience working as a **Medical Office Administrator/Assistant** in a healthcare setting
- Solid understanding of medical documentation and privacy standards
- Experience using **Electronic Medical Record (EMR)** systems
- Familiarity with **Accuro EMR and/or EPIC** is considered an asset
- Professional, respectful, and patient-centered approach
- Strong organizational and interpersonal skills
- Ability to communicate in **French** is an asset

Employment Details
- **Position Type**: Full-time
- **Hours**: 40 hours per week
- **Hourly Wage**: $23.00-$25.00

**Benefits**:

- Free on-site parking
- Four (4) weeks of paid vacation annually

Additional Requirements
- EMR experience is required (Accuro and EPIC preferred but not mandatory)
- Must be able to work primarily in Winchester, with future travel to Ottawa for clinic days

**Work Arrangement**: In-person

Pay: $23.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking
- Paid time off

Work Location: In person

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