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Client Care Coordinator
2 weeks ago
EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.
EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.
Be part of the work that’s changing lives.
As an integral part of the team, the Client Care Coordinator is responsible for supporting all aspects of client scheduling and ensuring accuracy of all reports. This role works closely with the Clinical Managers to create and update accurate program schedules for all clients in the primary programs at Bellwood.
**Key Responsibilities**:
- Maintain spreadsheet of clients and their subsequent weeks for program/group lists and schedules
- Prepare and print weekly schedules for clients according to program
- Collaborate with Clinical Managers and clinical teams to plan program schedules and group room on a weekly basis
- Print and post daily group lists for programs (CORE, MAP)
- Prepare, populate and QA Intake, progress and final CAMH-WSIB reports for referred clients
- Audit all reports after clinician input, ensuring they are up to referents standards
- Liaising with clients’ care teams to ensure proper documentation and reporting is followed and to collaborate on client/referent issues that arise
- Adhere to WSIB submission due dates
- Attending weekly CAMH-WSIB clinical case conference meetings
- Preparing and proofreading WSIB Reports
- Maintain facility group rooms/ room bookings via outlook
**Qualifications**:
- Post-secondary education or equivalent relevant experience.
- Additional training or certification in medical or mental health administration is an asset.
- Strong organizational skills and attention to detail.
- Minimum of 2 years' experience in an administrative or coordination role.
- Experience in healthcare, mental health, or a similar field is considered a strong asset.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- Experience with Electronic Medical Records (EMR) systems is an asset.
**Employee Benefits and Perks**:
- Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)
- 24/7 Employee Assistance Program through GreenShield Health
- Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees
- Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees
- Access to in-house fitness facilities or discounted gym memberships
- Exclusive discounts through Perkopolis on entertainment, insurance, and more
- Opportunities for personal and professional growth through our Education Support Assistance program
- Supportive relocation opportunities due to our nationwide presence
- Defined Benefit pension plan with up to a 4% employer contribution
- Maternity and parental leave top-up
- Discounts available at Kids & Co. Daycare.
EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.
