Coordinator of IT Infrastructure/identity

Reporting to the Manager of Service & Infrastructure, the Coordinator of Identity and Collaboration supports innovation and continuous improvement of city services and processes through well-designed data and technologies.

This role involves overseeing both identity and collaboration initiatives in our organization which includes Collaboration Management - developing and executing on an integrated approach to product management, as well as Identity Management that supports enhancing identity and access policy management.

The coordinator leads a high-performing team to enable effective service delivery for departments with a quality computing environment comprised of various cloud, third-party hosted, and on-premise infrastructure services and associated environments which may include:

- Database systems
- Web and middleware servers
- Collaboration and file sharing systems
- Telephony
- Application serving/processing systems
- Server platforms
- Virtualization platforms
- Backup and Recovery Services
- Disaster Recovery Services
- Storage Services
- Identity and Access Management
- Networks
- Firewalls
- Load Balancers
- Remote Access services
- Various other Infrastructure Services

The coordinator organizes, controls, leads and coordinates the design, acquisition, provision, support and evergreening of system services.

The coordinator supports the divisional manager with strategic planning, financial management, and vendor relationship management for the division. The coordinator actively collaborates with peers supporting other city services and departments for coordinated service delivery to shared customers.

**As the **Coordinator of Identity and Collaboration,** you will**:

- Contribute to strategic and financial planning for the division.
- Lead and develop high performing teams and people.
- Manage provision and support of IT infrastructure services.
- Manage the IT infrastructure lifecycle.
- Manage client relationships.
- Develop policies for identity and access management

**Your education and qualifications include**:

- Bachelor’s Degree in management, business, or technology-focused discipline or equivalent education and experience.
- 6 years of progressive experience in innovation or technology roles.
- Experience managing client relationships.
- Experience leading, coaching, providing feedback, delegating, recruiting, and developing people.
- Experience negotiating and influencing impact decisions, solving problems and advance opportunities.
- Experience with project management and change management methods, practices and procedures.
- Financial management experience including financial planning, budgeting and financial monitoring is desired.
- Comprehensive knowledge of infrastructure service delivery.
- Excellent written communication skills including the ability to write politically sensitive and confidential material for senior level staff.
- Excellent verbal communication skills, including the ability to communicate with all levels of the organization and with external stakeholders.
- Strong interpersonal skills with the ability to maintain staff morale, foster, develop and maintain effective and positive working relationships with teams, partnerships and alliances.
- Ability to create and promote a healthy and inclusive workplace culture.
- Excellent organizational skills with the ability to be flexible and responsive to changing priorities and circumstances as well as the ability to work on diverse projects simultaneously.

**Conditions of employment**:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
- A Police Information Check satisfactory to the employer.