Key Account Manager

Overview:
Panasonic Canada Inc. is currently looking to hire for the position of **Key Account Manager ISD.**

Builds strategic partnerships with customers by comprehensively understanding the brand/account's business and helps align ISD services to meet their needs. Manages all sales activities between ISD and assigned QSR accounts to ensure the sales plan forecast, budgets, profit, inventory are consistent with the business plan. Drives growth of ISD's solution offerings to maximize sales within the assigned Restaurant Brand.

Participates in the preparation of the ISD annual business plan. Coordinates and leads the Quarterly Business Review for assigned brand(s). Contributes to the ISD Demand Planning process by achieving annual business plan, reaching consensus with the Product Management and other internal departments for forecasting, production of an accurate forecast, as well as provision of accurate and timely information, consultation and support. Maintains strong business relationships - with an emphasis on exceptional customer service - for key stakeholders, both internal and external.

This is a full-time position.

This position is hybrid. Any office-based work will be performed from our Niagara on the Lake office.

**Responsibilities**:

- Sales Development - Establishes sales expansion by focusing on both maintenance and retention of current solutions, while introducing new service and product offerings to positively impact customer's overall business. Works on identifying - and actively promoting to the customer - key strategic upgrade projects and net-new business as over and above day to day sales opportunities.
- Liaises with internal ISD teams to coordinate roadmap and execution of such projects. Prioritizes a regular cadence of both in-person and online meetings with key external stakeholders as a means of promoting ISD as a strategic technology partner. Provides active feedback internally on long-term brand initiatives which could have an impact on ISD business
- Reporting, KPI's and Sales Forecasting - Assists in the preparation of sales forecasts and reaching of consensus with the PSI process. On a daily / weekly / monthly and quarterly basis tracks sales, targets, forecast and last year in relation to the Business Plan and other KPI's.
- Communicates regularly with management, procurement, warehouse and other affected teams about new product needs for the brand, customer product requests. Consistently evaluates business performance and KPI's to gain insight on improving sales strategies / results.
- Special Project Management - Liaises with brand stakeholders to provide product options, pricing and availability for key special projects. Engages internal stakeholders in order to collaborate and provide project details, manages project status updates, resolves issues and provides feedback to all parties as necessary
- Quota and Inventory - Achieves sales quota through the development of appropriate strategies. In collaboration with Product Management and Purchasing teams - monitors inventory levels to proactively resolves problems and acquires additional stock if necessary. Assists Product Management team with product or vendor alternatives in cases of potential shortfall.
- Training, Trade Show and Merchandising - Coordinates with team members to ensure adequate and ongoing training for product knowledge. Assists Group Sales Manager in efforts around budgeting, coordinating, organizing and attending brand-level trade shows.

Qualifications:

- Required bachelor’s degree with 7-8 years plus sales experience. Also requires 2-3 years’ experience in cultivating relationships with key executives within the QSR space - and/or with major national brands.
- Microsoft Office, Salesforce and SAP.
- Mostly significant and complex problem solving, with some routine elements. Significant and complex problem solving involves planning, tracking sales performance, ensuring adequate supply to meet demand, and preparing Business Plan recommendations.
- Routine problem solving would be resolving issues from credit, shipping, returns, contract/program, supply chain, samples, pricing, stock, and product knowledge.
- Majority of time spent establishing rapport and influencing customers, with some time negotiating settlement to complex problems. Involves negotiation with brand level and store level customers to achieve forecast accuracy, and to address issues from internal consensus and fulfillment.
- Negotiation is also required for business maintenance and new opportunity identification to help expand product offering and maximize sales within the account. Rapport is required to give support to accounts, to impart product knowledge, and to resolve daily issues.
- Conflict resolution skills to help deal with regular problems and escalations.

**NICE-TO-HAVES**:

- Advanced knowledge and experience with POS, software, hardware and other restaurant technologies would be an asset.

**BENEFITS & PERKS - WHAT’