Enterprise Vendor Portfolio Relationship Manager

Are you passionate about identifying third party risks and building strong relationship by monitoring vendor performance, mitigating emerging risks all while driving strategic improvements? If yes, we have an exciting opportunity within Vendor Services for a Enterprise Vendor Portfolio Relationship Manager (EVPRM). If you are a detail oriented and a self-starter with a string background in third party risk, vendor management and regulatory compliance this role offers an exciting opportunity for you

The EVPRM will support the development of contract and vendor management resources by providing guidelines and material support for Business Areas as they move to comply with their obligations to manage their contracts’ service requirements by creating effective vendor management scorecards and dashboards across multiple internal and external stakeholders. The EVPRM will lead and assist the Assistant Director, Procurement Reporting Analytics and Reporting in the technical execution of the technology enablement of a vendor performance management platform for the vendor management framework. Once implemented, taking accountability as the technical product platform owner.

**Major Responsibilities**:
1. Lead, develop and create the engagement strategy for the vendor portfolio to ensure proper cadence to drive successful outcomes.
- Work with internal WSIB teams in all Ontario offices to integrate vendor management requirements into their methodologies and disciplines (e.g. performance, adherence to SLA/SLOs KPIs etc).
- Develop annual strategic plan for vendor portfolio and implement strategic direction across all relevant business units.
- Collaborate with Strategic Procurement staff and management to ensure vendor management framework (VMF) approaches and practices are incorporated into Strategic Procurement activities (e.g. competitive processes, annual Strategic Procurement planning, category strategies etc.).
- Assist/support with managing cross cluster vendor relationships to align with the business' strategic goals and objectives, understanding and reconciling competing priorities and evolving business requirements.

2. Review and work with business areas on vendor performance against agreed service levels by utilizing vendor scorecards and assessments to ensure the prompt and thorough resolution/escalation of performance issues, understanding/managing risks associated with customer-facing activities.
- Identify synergies, seek continuous improvement opportunities and implement initiatives to drive service delivery optimization, savings, pursue efficiencies, lower risk and increase capacity.
- Ensure that knowledge transfer occurs for consistency and business continuity, by developing, knowledge of market place and industry developments pertaining to vendor relationship(s), category and business requirements.
- Conduct vendor segmentation exercises on the vendor portfolio to determine the current and future disposition, in collaboration with business areas/stakeholders.
- Act as a neutral party within the organization in the resolution of inter-Business Area disputes or Business Area/Vendor disputes concerning evaluations. This role will also provide guidelines and process for the execution of incentives and consequences.

3. Provide leadership, where required, on Partner management and contract management activities such as: legal reviews, risk assessments, warranty claims, contract segmentation, regulatory, Finance, procurements, development of contract scorecards and response plans for contract and Strategic Partner risks.
- Work collaboratively with the Manager of Procurement Analysis and Reporting to ensure high quality work product through VMF/Procurement data and information stewardship.
- Organize, assemble and chair regular meetings with internal business areas and external vendors to review service delivery, contractual commitments, compliance, terms and vendor governance.
- Participate in the strategic planning and vendor analysis drawing on knowledge of the supply market from previous partner analysis by drawing on knowledge of the supply market and previous vendor management experience.
- Prepare report for strategic vendor performance tracking related to contract compliance, performance metrics (e.g. SLA, SLO, KPI etc.), internal customer surveys, risk program, dashboards and through ad-hoc feedback from business areas.
- Ensure vendor risk management and governance oversight for vendors is achieved by ensuring contractual agreements are adhered to.
- Act as a champion for the VMF both internally and externally, championing a VMF culture that is rooted in reciprocal benefit, mutual trust, transparency, and accountability that provides the means to develop a symbiotic ecosystem by which it can be maintained and sustained to ensure mutual success.

4. Working with the Procurement Contracts Specialist and Procurement Coordinator, monitor service credits &/or penalties against vendor performance i