Enterprise Vendor Portfolio Relationship Manager

These conversations are highly sensitive as they discuss impacts on the organization, its people, process and technology. The EVPRM will be privy to information that is confidential in nature and as such must be managed accordingly. This could include labour relations and labour disruptions information, and a high degree of innovation.

This role will be accountable for the organizational implementation of the Third Party Risk and Vendor Management framework for all WSIB Clusters/Business Areas as assigned. The EVPRM will coordinate data collection and risk assessments harmonization with Business and Risk domain Areas.

**Major Responsibilities**:
1. Lead, develop and create the engagement strategy for the vendor portfolio to ensure proper cadence to drive successful outcomes.
- Work with internal WSIB teams in all Ontario offices to integrate third party risk and vendor management requirements into their methodologies and disciplines (e.g. performance, adherence to SLA/SLOs KPIs etc).
- Develop annual strategic plan for vendor portfolio and implement strategic direction across all relevant business units.
- Collaborate with Strategic Procurement staff and management to ensure third party risk and vendor management framework (TPR/VMF) approaches and practices are incorporated into Strategic Procurement activities (e.g. competitive processes, annual Strategic Procurement planning, category strategies etc.).
- Assist/support with managing cross cluster vendor relationships to align with the business' strategic goals and objectives, understanding and reconciling competing priorities and evolving business requirements.

2. Review and work with business areas on vendor performance against agreed service levels by utilizing vendor scorecards and assessments to ensure the prompt and thorough resolution/escalation of performance issues, understanding/managing risks associated with customer-facing activities.
- Identify synergies, seek continuous improvement opportunities and implement initiatives to drive service delivery optimization, savings, pursue efficiencies, lower risk and increase capacity.
- Ensure that knowledge transfer occurs for consistency and business continuity, by developing, knowledge of market place and industry developments pertaining to vendor relationship(s), category and business requirements.
- Conduct vendor segmentation exercises on the vendor portfolio to determine the current and future disposition, in collaboration with business areas/stakeholders.
- Act as a neutral party within the organization in the resolution of inter-Business Area disputes or Business Area/Vendor disputes concerning evaluations. This role will also provide guidelines and process for the execution of incentives and consequences.

3. Provide leadership, where required, on Partner management and contract management activities such as: legal reviews, risk assessments, warranty claims, contract segmentation, regulatory, Finance, procurements, development of contract scorecards and response plans for contract and Strategic Partner risks.
- Work collaboratively with the Third Party Risk and Vendor Management lead to ensure high quality work product through TPR/VMF/Procurement data and information stewardship.
- Organize, assemble and chair regular meetings with internal business areas and external vendors to review service delivery, contractual commitments, compliance, terms and vendor governance.
- Participate in the strategic planning and vendor analysis drawing on knowledge of the supply market from previous partner analysis by drawing on knowledge of the supply market and previous vendor management experience.
- Prepare report for strategic vendor performance tracking related to contract compliance, performance metrics (e.g. SLA, SLO, KPI etc.), internal customer surveys, risk program, dashboards and through ad-hoc feedback from business areas.
- Ensure vendor risk management and governance oversight for vendors is achieved by ensuring contractual agreements are adhered to.
- Act as a champion for the TPR/VMF both internally and externally, championing a TPR/VMF culture that is rooted in reciprocal benefit, mutual trust, transparency, and accountability that provides the means to develop a symbiotic ecosystem by which it can be maintained and sustained to ensure mutual success.

4. Working with the Procurement Contracts Specialist and Procurement Coordinator, monitor service credits &/or penalties against vendor performance in accordance with contractual commitments, and review negotiated rates, rebate programs and volume thresholds against aggregated spend, invoice charges, and financial commitments.
- Create and conduct regular financial retrospectives to review vendor invoices and facilitate the resolution/escalation of invoice or credit abnormalities in accordance with the contact terms and conditions.

**Job Requirements**:
1. Education requirements:
**Minimum Level Required**:

- University degree in a relevant