Safety Assistant

**Marketing Statement**:
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

**Responsibilities**:
SUMMARY:
Provides routine clerical and administrative support to the Safety and Emergency Management Department. Provides routine clerical assistance to the Claims Group by entering data in the system and updating files. Provides administration support to various training programs under Safety and Emergency Management department and maintains and updates database records and files. Provides administrative support for various incentive programs (including but not limited to) the Safe Driver and Safe Worker awards program.

DUTIES AND RESPONSIBILITIES:
1. Provides routine clerical and administrative support to the department, including:
a. formatting and typing a variety of material from rough drafts or verbal instructions, including correspondence, memos, forms and reports, using word processing and spreadsheet software;
b. searching database systems to extract required information for Freedom of Information requests, running prebuilt or canned queries and other prebuilt reports from the health and safety management software program, processing of claims or other safety-related projects, and photocopying, collating, and distributing the information as appropriate;
c. ordering and maintaining office equipment and supplies;
d. filing hard copy and electronic documents in the filing system;
e. answering telephone calls and taking messages; directing callers to appropriate person and notifying staff for urgent messages;
f. compiling and distributing documentation, pamphlets, and other materials (including but not limited to) in support of training, emergency exercises, meetings, research;
g. assisting the department with coordination of audits;
h. performing data entry of routine information related to the health and safety management onto the appropriate software program, transcribing correspondence, reports, forms and other documents as instructed;
i. providing administrative and clerical support as directed and needed for committee meetings including the local Occupational Health and Safety Committee.

2. Provides routine clerical assistance to the Claims group within the department by entering data in the system and updating files by:
a. sorting of mail received for the department;
b. conducting preliminary preparation for WorkSafeBC claims;
c. gathering investigative materials in support of claims management; filing and electronically documenting them appropriately;
d. communicating routine instructions to the designated appeals representative and escalating any potential issues to the supervisor/manager;
e. submitting requests for the procurement of video footage as requested;
f. arranging site visits with WorkSafeBC and other stakeholders;
g. responding and handling preliminary WorkSafeBC claims requests from stakeholders; providing response if routine and/or forwarding it to the supervisor/manager for escalations;
h. providing background information and related documents such as shift schedules, indexes/bus routing, specifications and company procedure and policies;
i. performing data entry of routine information related to claims management into WorkSafeBC online portal and relays information related to claims management to other affected stakeholders including payroll and benefits; generating various reports as instructed.

3. Provides administration support to various training programs under Safety & Emergency Management department and maintains and updates database records and files, including:
a. processing the end-to-end registration cycle for employees for first aid courses, conferences, and other safety training, as required;
b. communicating schedules to all applicable supervisors;
c. updating and maintaining files and ensuring all the relevant records are up to date;
d. entering data in the system for the training courses through appropriate software and, as needed, tracking to ensure the data is accurate.

4. Provides administrative support for various incentive programs (including but not limited to) the Safe Driver and Safe Worker awards program, including