Customer Service Representative

Do you have the confidence to imagine the impact you can have as a **CUSTOMER SERVICE REPRESENTATIV**E (CONTRACT)**at** PSYCHO BUNNY?**

**WHO ARE WE?**

Psycho Bunny was founded in 2005 with an eye towards perfecting the polo. We didnt stop there, though. We've carved out a niche for ourselves by reinventing classic menswear that stand apart thanks to an unconventional logo, vibrant colors, and unexpected detailing. We're passionate about the quality of our clothes but also about self-expression. We've grown from polos to tees, French terry fleece, technical outerwear, and so much more, while opening stores across the United States, increasing our footprint in globally-recognized retailers and expanding our online presence internationally. We've been able to do that because of the hundreds of unique personalities who drive us forward, making Psycho Bunny what it is today.

**WHY WORK WITH US?**

This isnt your typical job You will be instrumental in taking a unique brand to the next level. By nature of being a fast growing company, ours is a constantly changing and high-performance environment and with that comes the opportunity to learn and expand upon your skillset continuously. We are a small team who believe in a work-hard, play-hard mindset, and get it done attitude to ensure a strong work/life balance. Were looking for forward-thinkers who want to take ownership and drive change. As a high-growth business that is expanding rapidly, we offer an opportunity to roll-up your sleeves and make a significant impact. If this is you, wed love to meet you We are conveniently located in Ville-St-Laurent, in an office designed by one of the leading architectural firms in the country, Aedifica.

**WHAT'S IN IT FOR YOU?**

You get to bring our mission to life Psycho Bunny is a playground for self-expression, reinventing classic for those who saturate the world with personality. We encourage spaces where you can be true to who you are with genuine confidence You have an entire team in your corner, ensuring that you are seen, heard, respected and, treated like you want to be treated. That includes access to our employee benefits such as:
**Group Insurance** coverage, including health, dental, vision, Life, and long-term disability.

Psycho Bunny will be offering all Canadian employees the possibility to participate in a **group RRSP/DPSP plan** which includes a very generous match from Psycho Bunny

An Employee /Family Assistance Program (**EFAP**)

**Casual dress code**

**Company events** and **social hours**

**On-site gym and massager chairs**

**On-site cafeteria/bistro** with subsidized meals, breakfast, and lunch.

**Three (3) weeks of vacation**

**Six (6) wellness days**

**Your birthday off on us**

**On-site parking**

Last but not least, let us not forget the swag you can get with an **amazing 70% employee discount**

**WHAT WILL YOU DO?**

**HOW WILL YOU DO IT?**

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to all inquiries.

Communicating with our partners through various channels.

Acknowledging and resolving any issues.

Knowing our products inside and out so that you can answer questions.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

**WHO YOU ARE**

**This is what youve accomplished**

Post-secondary diploma or equivalent experience.

1 year experience in customer service.

You are proficient with Microsoft Office Suite, MS Excel an asset

**This is what youll contribute to the team**

You are highly analytical and detail-oriented with a strong business and financial acumen

You have strong problem-solving abilities and resourceful

You demonstrate excellent organizational skills and multi-tasking to adapt to an ever-changing environment

You have effective written and verbal communication skills, in French and English

**_
We thank all applicants; however, only those selected for an interview will be contacted._