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Patient Care Coordinator

2 weeks ago

Toronto, Canada Body First Wellness Centre Full time

**Job Title**: Patient Care Coordinator
**Location**: Body First Wellness Centre - Scarborough & North York (Sheppard Avenue East)

**Job Type**: Full-time
**Expected Hours**: 35-40 hours per week
**Starting Pay**: From $18.50 per hour ($20 an hour after probation)

**Overview**

Body First Wellness Centre is a multidisciplinary clinic dedicated to promoting health and wellness through personalized rehabilitative and fitness services. With two locations in Scarborough and North York, we are currently seeking a motivated, compassionate, and detail-oriented **Patient Care Coordinator** to join our growing team.

In this vital role, you will work collaboratively with frontdesk, healthcare practitioners, and management to ensure seamless clinic operations and a positive patient experience. Responsibilities include managing appointment bookings, handling billing and insurance claims, and maintaining a clean and welcoming clinic environment.

If you are passionate about patient care and thrive in a fast-paced, team-focused setting, we’d love to hear from you.

**Key Responsibilities**

**Clinic & Client Administration**
- Maintain and organize patient records with a high level of accuracy and confidentiality
- Regularly update and review client files
- Ensure timely completion of electronic intake and consent forms (JaneApp)

**Customer Service**
- Greet and assist clients with a warm, professional attitude
- Book and rebook appointments in alignment with patient treatment plans
- Handle inbound and outbound calls to manage inquiries, appointments, and follow-ups
- Promote clinic services and encourage positive online reviews to support reputation management

**Scheduling & Administrative Support**
- Efficiently schedule appointments and update patient records
- Ensure daily documentation is completed accurately for both new and returning clients
- Support clinic operations by preparing treatment rooms and maintaining supplies
- Open and close the clinic (availability required for both opening and closing shifts)

**Billing & Insurance**
- Process insurance claims and verify client coverage
- Address and resolve billing inquiries professionally
- Generate and reconcile daily financial reports
- Ensure all transactions are processed and closed in the system at the end of each shift

**Clinic Maintenance**
- Maintain cleanliness and organization in reception, treatment rooms, and shared spaces
- Wash, fold, and stock towels and linens as needed for practitioners
- Coordinate with the team to ensure smooth daily operations

**Marketing Support**
- Assist with in-clinic promotions and marketing initiatives
- Encourage patients to leave feedback and reviews online

**Hours & Compensation**
- **Training Hours**: 15-20 hours/week for the first two weeks
- **Post-Training**: Up to 35-40 hours/week based on clinic needs
- **Training Pay**: $18.50/hour
- **Post-Probation Pay**: $20.00/hour (after 3-month probationary period)
- **Eligibility for Extended Health Care (EHC) benefits** after 3 months
- **Potential for a pay increase** following the probationary period

**Requirements**:

- Weekend availability is **required**:

- Must be able to arrive **1 hour before opening** or stay until **clinic closing** (as scheduled)

**Qualifications**
- **Education**: Secondary School Diploma (preferred)
- **Experience**:

- 1 year of experience as a Medical Administrative Assistant (preferred)
- Customer Service Skills
- Experience with JaneApp is an asset
- Strong organizational and communication skills
- Friendly, empathetic, and able to multitask in a busy environment

**Additional Information**

**Benefits**:

- On-site parking
- Supportive team environment

**Flexible Language Requirement**:

- French not required

**Schedule**:

- Day shifts
- Evening shifts
- Monday to Friday
- Weekends availability is a must.

**To Apply**:
We look forward to hearing from you

Pay: $18.50-$20.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Extended health care
- On-site parking

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person