Patient Care Coordinator

2 weeks ago

Toronto, Canada TVD Full time

Our dental office is looking for a patient care coordinator to join our team

Most of our patients consist of young professionals and young families. We love our patients, so we are looking for a person that not only cares, but has the best customer service ability possible. You must have excellent attention to detail, excellent communications skills, and are able to multi-task and ensure efficiency.

We utilize Dentrix in our office, so a person with Dentrix knowledge is preferred but not necessary. You must have a cheery, willing to contribute personality, and a positive attitude.

**Patient Care Coordinator Duties**:

- Responsible for answering incoming calls to include, new patient calls, emergencies, scheduled patient appointments, requesting records, and follow up
- Ensures patient records are up to date and accurate
- Communicates with patients regarding their treatment, discusses payment plans, and oversees their insurance estimates inclusive of any information required from the insurance companies
- Responsible for sending claims to insurance companies, educating patients about their insurance benefits, and collecting payments
- Follows office procedures and take up general office duties and other duties as required
- Develops and maintains doctor/hygienist schedule to meet practice goals
- Collaborates with the clinical team to ensure seamless patient experience

**Qualifications**:

- **2 or more years**of dental administrative assistant/front office experience, preferably in a dental or medical setting and MUST have a high school diploma
- **MUST**be willing to work Monday-Friday (note must be available for evenings and 2-3 Saturdays per month) Approx 32-40 hrs/week
- Computer proficiency including microsoft office suite and the ability to learn new programs (dentrix experience an asset)
- Great communication skills (verbal and written)
- Ability to demonstrate independent thinking and exercise of good/sound judgment
- Ability to work independently and as a member of a team to accomplish job responsibilities
- Ability to perform frequent repetitive work with attention to detail, and has the ability to be flexible

**Where we're located?**
- Our dental practice, located in Toronto, Ontario (Bloor West Village area near the Jane Subway Station

**Benefits**:

- Dental care
- Extended health care

Work Location: In person

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