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Inside Sales and Marketing Specialist

3 weeks ago

Richmond, Canada Xypex Chemical Corporation Full time

**Job Title**: Inside Sales and Marketing Specialist (USA & Canada)

**Reporting to**: Inside Sales and Sales Operations Manager

**Location**: On-Site - 13731 Mayfield Place, Richmond, BC

**Employment Type**: Permanent Full-Time

**Start Date**: ASAP

**About Xypex**

Xypex Chemical Corporation is one of the world’s leading manufacturers of products for waterproofing, protection, and repair of concrete structures. For over 50 years, our proprietary crystalline technology has been trusted by architects, engineers, and contractors in over 90 countries. We are committed to innovation, sustainability, and excellence — helping build stronger, longer-lasting concrete structures worldwide.

**About the Position**

We are seeking an Inside Sales and Marketing Specialist to support sales growth across the USA and Canada. This role combines customer support, technical sales assistance, and CRM management, with a clear path to developing project estimating skills. The Inside Sales and Marketing Specialist will work closely with regional managers and outside sales reps to provide exceptional customer service, track project opportunities, support marketing initiatives, and support business development efforts.

**Key Responsibilities**

**Inside Sales**
- Respond to inbound customer inquiries and website leads, ensuring timely resolution or referral.
- Support outside sales reps and regional managers with project research, data entry, and CRM updates.
- Manage the anti-microbial substitution process and coordinate qualified leads with the sales team.
- Use Salesforce CRM to track opportunities, maintain records, and provide reporting support.
- Train and develop skills in estimating Xypex value on new projects, progressing to independent project takeoffs.
- Build relationships with customers and concrete producers, supporting small projects when required.

**Marketing Responsibilities**
- Support campaigns by sharing materials and following up with leads.
- Assist with trade show prep and post-event lead follow-up.
- Gather customer insights to improve marketing content.
- Flag project photos and success stories for social media or website use.
- Contribute basic metrics to campaign and lead reports.

**Growth & Development Timeline**

**First 90 Days**
- Complete onboarding and CRM training
- Support inbound inquiries and data entry
- Update contact lists and share marketing materials
- Observe trade show planning

**By 6 Months**
- Manage substitution requests and website leads
- Start project estimating with support
- Assist with trade show logistics and follow-up
- Flag project content for campaigns

**After 6 Months**
- Independently handle project takeoffs
- Proactively support customer relationships
- Share customer insights and content ideas
- Support campaign metrics and reporting

**Qualifications**
- 3+ years of inside sales experience in a construction or technical environment.
- Proficiency with Microsoft Office and CRM systems (Salesforce preferred).
- Strong written and verbal communication skills (English required; Spanish and/or French an asset).

**Compensation, Benefits, and Total Rewards**

Salary Range: $65,000 - $78,000

Our total rewards package offers benefits, promotes internal equity, and supports team members at all levels of our organization, and includes the following:

- Eligible for an annual bonus based on individual and company performance.
- RRSP Matching to support you save for your future. Effective after you reach 90 days with us.
- Extended Health Coverage. Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, an employee assistance program and much more.
- Learning and career development opportunities.
- 3 weeks' vacation or more depending on the position.
- Company organized social events and celebrations to connect with your team.

**How to Apply**:
**Our Commitment to Inclusion**:
At Xypex, we believe that diversity strengthens our team and drives innovation. We are committed to creating an inclusive workplace where different perspectives, experiences, and backgrounds are valued. Our goal is to foster an environment where all employees feel respected, supported, and empowered to contribute their best work.

Pay: $65,000.00-$78,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Work Location: In person