Customer Service Representative
7 days ago
_CUSTOMER SERVICE REPRESENTATIVE_
Be a part of an exciting group of experienced team members by joining Vital Logistics Limited - our logistics and freight forwarding Company, where you can strive for excellence in your career path.
We are looking for a CUSTOMER SERVICE REPRESENTATIVE willing to challenge themselves and others to achieve results. If you are a financially motivated go-getter, ready to be empowered to grow, we would like to talk to you about joining our team.
KEY ACCOUNTABILITIES:
- Can handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiry
- Perform customer verification
- Direct requests and unresolved issues to the designated Department or personnel
- Keep records of customer interactions and transactions
- Record details of inquiries, comments, and complaints
- Prepare and distribute customer activity reports
- Communicate and coordinate with internal departments
QUALIFICATIONS:
- At least 1 year of Customer Service experience is required
- Good English communication skills both oral and written
- Knowledge of Microsoft Office and CRM Programs
- Knowledge of customer service principles and practices
- A high degree of initiative and able to work with mínimal supervision
- A team player and can motivate other team members
- Exceptional attention to detail
- Proven ability to multi-task and work under pressure
- Background in a logistics account or any related industry is a plus
Additional Information
Salary to be determined according to experience
Career Level
1-4 Years Experienced Employee
Qualification
Bachelor's/College Degree
Years of Experience
1 year
Job Type
Full-Time
Job Specializations
Services, Customer Service
Company Overview
Our main office is located in Vancouver Canada.
Working hours is from 8am - 5pm, Monday to Friday.
Additional Company Information
Average Processing Time
14 days
Industry
Logistics and freight
Benefits & Others
**Job Types**: Full-time, Permanent
**Salary**: $17.00-$21.00 per hour
**Salary**: $577.18-$692.62 per month
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- customer service: 1 year (preferred)
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