Customer Service Representative

7 days ago


Vancouver, Canada Vital Logistics Ltd Full time

_CUSTOMER SERVICE REPRESENTATIVE_

Be a part of an exciting group of experienced team members by joining Vital Logistics Limited - our logistics and freight forwarding Company, where you can strive for excellence in your career path.

We are looking for a CUSTOMER SERVICE REPRESENTATIVE willing to challenge themselves and others to achieve results. If you are a financially motivated go-getter, ready to be empowered to grow, we would like to talk to you about joining our team.

KEY ACCOUNTABILITIES:

- Can handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiry
- Perform customer verification
- Direct requests and unresolved issues to the designated Department or personnel
- Keep records of customer interactions and transactions
- Record details of inquiries, comments, and complaints
- Prepare and distribute customer activity reports
- Communicate and coordinate with internal departments

QUALIFICATIONS:

- At least 1 year of Customer Service experience is required
- Good English communication skills both oral and written
- Knowledge of Microsoft Office and CRM Programs
- Knowledge of customer service principles and practices
- A high degree of initiative and able to work with mínimal supervision
- A team player and can motivate other team members
- Exceptional attention to detail
- Proven ability to multi-task and work under pressure
- Background in a logistics account or any related industry is a plus

Additional Information
Salary to be determined according to experience

Career Level
1-4 Years Experienced Employee

Qualification
Bachelor's/College Degree

Years of Experience
1 year

Job Type
Full-Time

Job Specializations
Services, Customer Service

Company Overview

Our main office is located in Vancouver Canada.

Working hours is from 8am - 5pm, Monday to Friday.

Additional Company Information

Average Processing Time
14 days

Industry
Logistics and freight

Benefits & Others

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$21.00 per hour

**Salary**: $577.18-$692.62 per month

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- customer service: 1 year (preferred)



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