Operations Coordinator

1 week ago

Dartmouth, Canada TForce Logistics Canada Full time

Through its network of branch offices, TForce provides same-day, on-demand, and door-to-door delivery services utilizing its ground and motor couriers for many of its inter
- city deliveries. In addition to traditional on-demand delivery services, TForce offers distribution and dedicated/outsource services.

The Operations Coordinator position is responsible for the daily pick up and delivery coordination of customer’s service requests; to drivers

**PRIMARY RESPONSIBILITIES**
- Verify the total number of drivers working each day and recommend if additional drivers are required.
- Confirm the completion of calls.
- Respond within 10 minutes to any callbacks, messages or cancellations.
- Encourage and motivate all drivers to meet maximum potential while maintaining delivery time specifications.
- Maintain professionalism, respect, fairness and dignity in all driver relationships.
- Orientation and motivation as required relating to the drivers
- Recognize and prioritize—alert for immediate dispatch.
- Identify and ensure all customers are given 100% performance on deliveries.
- Ensure on-time work completion and prompt pick-up in accordance with established standards of service.
- Provide assistance to other dispatch boards.
- Provide assistance to distribution as well as other departments.
- Provide Dispatch Supervisor/Operations Management with information on equipment failures and problems.
- Other duties as required.

**EDUCATION REQUIREMENTS**
- High School graduate
- Some college hours desired.

**EXPERIENCE REQUIREMENTS**
- Must possess excellent knowledge of the city being dispatched.
- Must have experience working with HRM.
- Must Possess above average computer skills and ability to multitask.
- Must possess outstanding verbal communication skills.
- Must possess excellent interpersonal skills.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- On-site parking
- Paid time off
- RRSP match

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday

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