Inside Sales Specialist

6 days ago

Calgary, Canada Xplore Communications Inc. Full time

**Position Overview**: *
We are looking for an Inside Sales Specialist to join our team at our offices in Calgary, Alberta or remotely from a home-based location in Canada. You will be part of an enthusiastic sales team responsible for growing Xplornet’s customer base and providing win-win solutions that enhance our customer’s experience. As an Inside Sales Specialist, you will contribute to Xplornet’s success by answering inbound calls from potential customers and guide them through the decision-making process. You will be responsible to offer Xplornet’s innovative broadband solutions to help enhance the customer’s lifestyle at work, home and play.

**Key responsibilities include**:

- Answering inbound calls from potential customers to present the value of Xplornet Internet Services - no cold calling
- Being the first impression for potential customers driven to contact us though our marketing efforts
- Actively listening to potential customers, analyzing their needs and offering customized solutions
- Offering additional Xplornet products and services
- Using effective relationship building skills and probing abilities to successfully close the sale
- Working with partners and tools provided to schedule customer installation appointments
- Working independently towards individual and team objectives
- Bilingualism (French/English) is an asset.
- Excellent communication skills, verbal and written, with strong closing techniques
- Excellent listening skills, know when to suggest additional products/services to increase customer satisfaction
- Strong time management and organizational skills
- Ability to multi-task with attention to detail
- Professionalism and tact in representing the organization
- Focus and self-motivation in accomplishing work objectives
- Working knowledge of Microsoft Office software and Internet browsers
- Familiarity with basic use of voice mail and electronic mail systems

**We Offer**:

- Competitive hourly rate (with an additional $2.00/hour premium for bilingual agents - must be fluent in French/English)
- Plus, an on-target monthly bonus of 30-50% of your base wage that is uncapped
- Every sale contributes to your monthly bonus
- Shift bids weighted heavily on performance
- Regular sales incentive programs/contests with prizes
- Strong focus on internal promotion, career path development and training

Xplornet Communications Inc. offers a competitive compensation package with excellent company benefits, including matched participation in a group RRSP and a comprehensive health and dental plan.

**Condition of employment**:
Xplornet is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

**Company Overview**:
Xplornet Communications Inc. founded nearly 20 years ago in Woodstock New Brunswick, Canada, is one of Canada’s leading broadband service providers, and the largest rural-focused broadband service provider. For over a decade, Xplornet has been providing innovative fixed and mobile broadband solutions to rural customers at work, home and play across Canada. Today, Xplornet offers voice and data communication services through its unique national fibre, wireless and satellite network that connects Canadians to what matters to them. Xplornet fundamentally believes that all Canadians, regardless of whether they live in urban or rural areas, deserve access to fast, reliable broadband speeds and supporting infrastructure.

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