Seasonal Guest Experience Associate

**Seasonal Guest Experience Associate (Cultural Provider)**

**Location**: Métis Crossing, Smoky Lake, AB

**Position Status**: Seasonal (May - August), Full time (40 hours per week)

**The Organization**

Métis Crossing is Alberta’s first major Métis destination where we share and celebrate the Métis culture with all people With their unique designs that combine both traditional and contemporary Métis craftmanship, The Lodge and the Gathering Centre at Métis Crossing are special blends of comfort, culture, and Métis history. Directly adjacent to the Cultural Gathering Centre, our 40-room boutique Lodge offers scenic views overlooking the majestic North Saskatchewan River, the very route used by our Métis ancestors as they gathered here to trade. The Cultural Gathering Centre is the base for all our cultural and educational programs. The Lodge offers a Bistro for coffee and express breakfast, as well as a Lounge for cocktails and light snacks. Together they are an ideal location for corporate and government retreats as well as family gatherings.

**The Opportunity**

Métis Crossing seeks dynamic & expressive team members for the position of Seasonal Guest Experience Associate (Cultural Provider). This is a summer term position with an end date of August 31st, 2025. The successful applicants will become key members of the interpretive team. With a passion for culture, Experience Providers will implement experiences by engaging, educating, and entertaining visitors. You will play a crucial role in the success of events and the overall quality of the visitor experience at Métis Crossing. While your primary responsibilities will align with those of Cultural Provider, you will be required to assist with other duties as needed to support the organization's operational needs.

**Key Responsibilities**
- Facilitate engaging Métis cultural experiences tailored to diverse visitor groups.
- Deliver exceptional customer service to visitors of Métis Crossing and its programs.
- Support daily operations of interpretive programs, including gardening, harvesting, animal care, and demonstrations.
- Assist with events, including setup and takedown, and provide support in serving guests.
- Help maintain and clean historical homesteads and cultural buildings to preserve their authenticity.
- Conduct research on Métis culture, history, and related topics to enhance programming.
- Perform other duties as assigned.

**Preferred Qualifications**
- Experience in teaching, museum interpretation, theatrical performance, or storytelling.
- Strong customer service skills with a focus on creating memorable visitor experiences.
- Knowledge of Métis traditions and culture, both historical and contemporary.
- Familiarity with Alberta history and its cultural diversity.
- Knowledge of Alberta Métis communities and their contributions, past and present.

**Skills & Competencies**
- Strong oral communication skills with the ability to engage and captivate diverse audiences.
- Ability to actively listen to visitor inquiries and provide thoughtful, responsive answers.
- Experience working with audiences of various cultural backgrounds, ages, and abilities.
- Proficiency in using a variety of interpretive techniques to educate and inspire.
- Skilled in presenting cultural information and facilitating program activities effectively.
- Confidence and expertise in speaking to both small and large groups.
- Strong ability to comprehend and execute written and oral instructions accurately.
- Flexibility to adapt to changing schedules, assignments, and visitor needs

**Other Requirements**
- Proven experience in leading groups and managing group dynamics effectively.
- Métis heritage is required for this role.
- Availability to work a flexible schedule, including days, evenings, and weekends.
- Physical ability to stand and walk for extended periods and lift moderate loads as needed.
- Willingness and ability to work on-site at Métis Crossing in Smoky Lake.
- Clear Criminal Record Check with Vulnerable Sector Check required.

**Employment Details**:

- Schedule will be based on a 40-hour work week, and will include weekdays, weekends, and holidays.

**What we Offer**:

- A rich Indigenous cultural experience.
- Opportunity to work at the first major Métis cultural destination.
- Part-time or casual employment opportunities during the school year.
- Comprehensive training to support your success.
- Métis Crossing thanks all applicants for their interest. Only applicants selected for an interview will be contacted. No phone calls please_

**Job Types**: Full-time, Seasonal

Work Location: In person