Seasonal Guest Experience Associate

**Seasonal Guest Experience Associate (Accommodations)**

**Location**: Métis Crossing, Smoky Lake, AB

**Position Status**: Seasonal (May - August), Full time

**The Organization**

Métis Crossing is Alberta’s first major Métis destination where we share and celebrate the Métis culture with all people With their unique designs that combine both traditional and contemporary Métis craftmanship, The Lodge and the Gathering Centre at Métis Crossing are special blends of comfort, culture, and Métis history. Directly adjacent to the Cultural Gathering Centre, our 40-room boutique Lodge offers scenic views overlooking the majestic North Saskatchewan River, the very route used by our Métis ancestors as they gathered here to trade. The Cultural Gathering Centre is the base for all our cultural and educational programs. The Lodge offers a Bistro for coffee and express breakfast, as well as a Lounge for cocktails and light snacks. Together they are an ideal location for corporate and government retreats as well as family gatherings.

**The Opportunity**

**Key Responsibilities**
- Follow all established and future Front Office Standard Operating Procedures (SOPs).
- Communicate effectively with customers, co-workers, and supervisors.
- Handle difficult guest inquiries and concerns with professionalism and efficiency.
- Provide courteous, prompt, and accurate inter-hotel communications to staff and customers.
- Process and modify reservation bookings efficiently using the Central Reservation System (CRS).
- Promptly check in and check out guests with attention to detail and accuracy.
- Report, log, and/or turn in all lost and found items according to established procedures.
- Utilize up-selling techniques to maximize revenue and profitability.
- Maintain the organization and cleanliness of the front desk area.
- Immediately report concerns related to Engineering/Maintenance, Health and Safety, Security, or suspicious circumstances (e.g., unusual smells, sights, or sounds) to a supervisor.
- Adhere to all of the Lodge’s standards, including those for hygiene, health and safety, and guest interactions.
- Deliver exceptional customer service while following procedures to uphold high service standards.
- Perform other duties as assigned.

**Skills & Competencies**
- Exceptional customer service skills.
- Self-motivated with a proactive approach to tasks.
- Strong multi-tasking skills and the ability to excel in a fast-paced environment.
- Proven ability to identify and solve problems effectively.
- Collaborative team player capable of working independently with mínimal supervision.
- Calm and professional demeanor when handling challenging situations.
- Excellent organizational and time management skills.
- Proficient in Microsoft Office programs and general computer literacy.
- Experience with or willingness to learn to operate a Property Management System (PMS), such as Smart Hotel Software.
- Skilled in data entry, process development, managing reservation requests, company correspondence, and office procedures.
- Strong oral and written communication skills.
- Fluent in speaking, reading, writing, and understanding English.
- Knowledge of Métis culture, history, and issues affecting Métis people is an asset.
- Demonstrated cultural sensitivity and ability to foster an inclusive environment by appreciating diverse cultural groups.

**Qualifications**
- Preferably enrolled in an educational program related to hospitality, tourism, or a relevant field.
- Strong customer service skills and a commitment to guest satisfaction.
- Familiarity with Métis traditions, Alberta history, and cultural diversity is an asset.
- Knowledge of Alberta Métis.

**Other Requirements**

Availability to work a mixed schedule of days, evenings, and weekends.

Ability to work at Métis Crossing in Smoky Lake.

Clear Criminal Record Check required.

**Employment Details**:
Schedule will be based on a 40-hour work week, and will include weekdays, weekends, and holidays.

**What we Offer**:

- A rich Indigenous cultural experience.
- Opportunity to work at the first Major Métis cultural interpretive center.
- Personal development & career opportunities.
- Part time or casual employment during the school year.
- Training.
- Métis Crossing thanks all applicants for their interest. Only applicants selected for an interview will be contacted. No phone calls please._

**Job Types**: Full-time, Seasonal

Work Location: In person