Inside Sales Account Manager

1 week ago

Remote, Canada Axiom Upgrades Full time

**Inside Sales Account Manager**

**Axiom
- Canada**

**Is This You?**
An enthusiastic, motivated, and dynamic individual who thrives to provide stellar customer service Are you relentless in wowing your customers and coworkers by exceeding their needs and taking the initiative to go to the next level? If yes, you will be a great fit for Axiom

**Location Details**:

- ** This job is in Canada, GTA (Greater Toronto Area) is preferred.**:

- This job is a remote position, but you must be based in Canada.

**As the Inside Sales Account Manager** for our growing customer base,
** your key responsibilities include**:

- Understand daily, weekly, and monthly plans by collaborating with team leads and teammates.
- Manage the team inbox (answering and delegating appropriately).
- Manage inbound and outbound team calls (answering and delegating appropriately).
- Maintain a response with the highest customer experience in mind.
- Manage incoming orders and spearhead any adjustments with Territory Account Managers (TAMs), order entry, buyers (if necessary), and warehouse.
- Manage current Axiom catalog (New part setup / Disco requests / Price updates).
- Manage price protections for on-hand and in-transit inventory.
- Research and communicate detailed tracking information to customers or distribution teams.
- Product availability and cost lookup (understanding possible transfer parts).
- Manage appropriate distribution of RMA defective and return requests.
- Research and input quotes into AXIS.
- Send approved quotes to distribution.
- Complete daily emerging calls and document outcomes.
- Team backup when required.
- Axiom Ambassador support for TAMs and customers.
- Perform other related duties as assigned by management.

**To be a good fit for this role, you will have**:

- Ability to establish and maintain interpersonal relationships, including excellent verbal and written communication.
- Ability to multi-task and set priorities to operate in a fast-paced environment.
- Previous sales experience.
- High-level customer service and phone skills.
- Self-starter, able to work independently with little supervision.
- Basic computer experience including Excel, PowerPoint, Word, and Outlook.

**Preferred**:

- Two years of industry sales experience.
- Bachelor’s degree.
- Experience in telemarketing or call center.

**Why Join Us?** Located in Austin, TX, and Irvine, CA, AXIOM is a leader in providing memory and storage products to the world's largest resellers, distributors, and OEMs and we are growing You will enjoy the crew that we have in place and the wider Axiom team as well. We promote a congenial family atmosphere and care about our employees. As a result, people like working here This is clearly demonstrated by our long-tenured workforce.

**Compensation**:Salary depends on experience.

**In addition to a competitive starting salary, we offer a comprehensive slate of benefits including medical, dental & voluntary life insurance, vacation/sick time, and more.**

**Looking to fill immediately If you are interested and qualified, submit your resume today

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