Customer Service Representative

2 weeks ago


Scarborough, Canada megna Full time

**Job Overview**

**CANDIDATE MUST HAVE PR/CITIZENSHIP STATUS**

**CANDIDATE MUST HAVE EXPERINCE IN RELEVANT FIELD**

**Responsibilities**
- Provide accurate information regarding products and services, ensuring customers are well-informed.
- Assist customers with order placement, modifications, and cancellations.
- Handle complaints and resolve issues promptly while maintaining a positive demeanor.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Identify opportunities for upselling additional products or services that meet customer needs.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Maintain knowledge of company policies, procedures, and product offerings to provide effective support.

**Skills**
- Strong customer service skills with a focus on delivering excellent experiences.
- Proficient in data entry with attention to detail.
- Effective communication skills in English; bilingual or multilingual abilities are highly desirable.
- Demonstrated analysis skills to assess customer needs and provide tailored solutions.
- Experience in sales or upselling techniques is a plus.
- Excellent phone etiquette with the ability to engage customers positively. Join our team as a Customer Service Representative where your contributions will make a difference in the lives of our customers

Pay: $22.00-$26.56 per hour

Expected hours: 40 per week

Work Location: In person



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