Customer Service Representative

1 week ago

Scarborough, Canada Cascades Full time

**Welcome home**

At Cascades, **Sustainable Development** means **Respecting the True Nature** of our 10,000 talents. We put you first:

- Group insurance & retirement plan with company contributions
- Profit sharing plan (not once, but twice a year)
- Employee assistance program
- Extraflex benefits program (wellness & lifestyle reimbursement program)
- Contribution to the success of a Canada-based multinational company with strong environmental values
- Salary range for the Customer Service Representative is $50k - $60k / year
- Take customer orders either directly from customers or sales representatives.
- Handle customer complaints and/or questions and follow up with appropriate internal personnel (Lab, Production, Purchasing, Accounting) as required.
- Maintain customer files ensuring contact and order information is kept up to date.
- Follow up on customer orders and coordinate with shipping and production to ensure orders are delivered on time.
- Serve as the initial point of contact when new customers call to request information and forward the customer to the Area Sales Representative where required.

**Bring out the best in yourself **Every day, our colleagues choose to respect their true nature by contributing with passion to our mission.

**You too, put forward your strengths**:

- Proficiency in Outlook, Word, and Excel
- Strong communication and interpersonal skills
- 3-5 years of customer service experience, preferably in a manufacturing environment
- Ability to work autonomously and with little direction
- Must be a team player committed to maintaining desired service levels

***
**We look forward to meeting you**

**#Manufacturing #CustomerService #respectyourtruenature #revealyourpotential #LifeAtCascades**

**About Cascades**:

- To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 75 operating units located in North America._

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