IT Service Coordinator

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE
This role will be responsible for supporting and maintaining Connective information technology devices, business systems, and networks. The IT Coordinator will collaborate with internal staff and external contacts in both technical and administrative capacities to ensure functionality and efficiency of Connective computing and information systems. This role is operationally focused with some project-based work as required.

STATUS
Exempt. This position is open to applicants of all genders.

HOURS
40 hours per week; Monday to Friday, 0830-1630.
This position requires the ability to work 2-3 days per week from Connective’s administrative office, and the ability to work flexible hours based on operational needs.

KEY ACCOUNTABILITIES
Technology & Desktop Support
- Provision, deploy, and maintain and manage computing equipment on an asset refresh schedule
- Assist with reporting on information technology use and planning for future growth
- Able to support staff technology needs at our primary office and across the region using remote support tools and techniques.
- Liaise with third-party support and equipment vendors as necessary

Business Application Support and Administration
- Documenting system change and configuration information

Service Coordination & Delivery
- Coordinate with external telecom providers to ensure excellent service delivery across our locations
- Coordinate with external support contractors to ensure requests are resolved in a timely and comprehensive manner
- Coordinate with Connective programs and teams to ensure operational needs are fulfilled for existing and new locations

Administration
- Administer users and devices (asset management) in an ITSM platform and Windows Azure Active Directory environment
- Support with license administration, invoicing, and reporting

WORKING CONDITIONS
- Function independently, while remaining a crucial member of the IT Services team
- Adhere to Connective policies and procedures
- Be able to physically work on site at the Vancouver Kingsway Connective office a minimum of two days per week with remote work options available on other days (hybrid)
- Be available for periodic coverage and off-hours support as part of an IT team rotation
- Be able to travel across the lower mainland as required

EDUCATION, EXPERIENCE AND SKILLS
- A relevant degree, diploma or certificate in computer science or related discipline. A combination of education and experience will be considered.
- At least two years of related/transferable IT experience supporting a medium or large size organization
- Technology related certifications, such as ITIL, considered an asset
- Analytical and problem-solving abilities, with keen attention to detail
- The ability to build and maintain collaborative relationships with clients and stakeholders within a diverse and complex community, and to ensure that enterprise-wide services are of consistently high quality
- Strong written and oral communication skills; customer service oriented.
- Ability to present ideas in business-friendly and user-friendly language.

**REQUIREMENTS**:

- Ability to successfully complete a Vulnerable Persons Criminal Records Check
- Ability to successfully pass a reference check
- Valid driver’s license
- Proof of Covid-19 vaccination

COMPENSATION
Annual Salary range from $65,070 - $79,530, negotiated based on experience and qualifications. This role will also be eligible for the Connective’s comprehensive Management Benefits Package.

WHAT WE OFFER?
- Committed Living Wage Employer
- Competitive benefits package, including health, wellness, and pension plan
- Career and personal development, with the ability to grow in a diverse range of programs and departments
- Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
- Access to On-Demand Pay to withdraw earned wages before payday
- Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

DIVERSITY, EQUITY AND INCLUSION