Itd Crc Coordinator

7 days ago

Vancouver, Canada IT Directorship Full time

**Status**:Full-time

**Functional Area**: Cyber Risk & Compliance (CRC)

**Location**:Vancouver (Hybrid Worker)

**Position Overview**:
**General Duties & Responsibilities**:

- ** CRC Program & Projects**
- Work within a small team on ongoing IT project and program management activities including, but not limited to:

- Oversee and coordinate program and project activities, including vendor and team follow-ups, schedule updates, and tracking action items.
- Maintain program and project documentation, track risks and decisions, and drive issue resolution.
- Provide support for IT assessments, audits and cyber events, including gathering and reviewing work products.
- Contribute to periodical internal and external reports
- Gather and analyze cyber-related KPI’s for cyber tools in use at clients
- Contribute to cost/benefit analyses and assist in preparing business cases.
- Build and maintain strong relationships with clients, vendors, and project team members.
- ** Executive Support**
- Calendar management, including proactively addressing and resolving conflicts.
- Draft, edit, and distribute communications as needed.
- ** Practice Support**
- Support internal and external initiatives, peer-to-peer collaboration, and staff logístical needs.
- Oversee service requests, escalate as necessary, and communicate incident progress to clients.
- Champion an exceptional client experience, fostering satisfaction and positive perception.
- ** Practice Support**
- Support internal and external initiatives, peer-to-peer collaboration, and staff logístical needs.
- Oversee service requests, escalate as necessary, and communicate incident progress to clients.
- Champion an exceptional client experience, fostering satisfaction and positive perception.
- ** Other**
- Maintain a professional image, upholding ITD’s standards of integrity and ethics.
- Demonstrate a proactive learning mindset, always ready to tackle new challenges.
- Drive ITD’s growth by consistently delivering measurable value to clients and internal teams.
- Provide general administrative support as required.

**Position Specifications**:

- ** Mandatory Experience & Skills**
- 3-5 years of work experience in ana related role demonstrating excellent analytical, organizational and problem-solving aptitude with responsibility at different stages of the Project life-cycle
- Undergraduate degree in IT, Cyber security or recognized technical diploma combined with business/management education
- Experience working as part of a team in a structured environment with defined targets and deliverables
- Exceptional verbal and written communication skills, and the ability to explain complex IT and Cyber concepts to non-technical clients
- Strong personal integrity, business ethics and client service skills
- Excellent time management and prioritization skills in a dynamic work environment
- A good understanding of how technologies integrate to provide solutions to medium to large organizations
- Experience and understanding of cloud-based solutions (SaaS)
- ** Desirable Skills**
- Industry recognized certificates: PMI, Microsoft, Cisco, ITIL, ISACA, IIA, ISC2, Comptia
- Experience with Microsoft Office 365 Suite, including SharePoint and business intelligence solutions
- Familiarity with IT Governance and Cyber security frameworks such as: COBIT, ITIL, NIST CSF ISO 27001, CIS
- Secondary languages (French, Spanish, Portuguese, etc.) are an asset

In your COVER, please describe why you would be a good fit for IT Directorship as well as this position.

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