Operations Coordinator

Umbrella I.T. Services is a growing managed service provider that has been in business for 9 years. We help our clients leverage technology to meet their unique goals. We focus on building and maintaining long-term relationships with our clients by providing them with pro-active, process-based I.T. services that they can rely on while developing their own organizations.

With a recent focus on growth, our CEO was seen on CTV Morning Live, attended Forbes 30 Under 30 and aims to expand Umbrella I.T. Services operations without compromising quality of service for our clients.

We believe in empowering our team members with the skills, certifications and mindsets they need to succeed in the world as we grow the company together. Everyone is given the freedom to develop personally and professionally.

**About you**:
Are you a solutions-oriented individual looking to play a key role in developing a growing small business while working alongside like-minded team members and growth-oriented clients? _If so, this opportunity could be for you_

Umbrella IT Services is looking to hire an experienced and resourceful client coordinator that can follow, maintain, and develop our existing processes while overseeing day-to-day operations in the business.

Client coordinators are expected to have superb communication and organizational skills while working directly with our founder, clients, vendors, and team members.

**Description of duties**:

- Build and maintain close relationships with clients
- Schedule meetings between clients and team members
- Complete recurring clerical tasks such as scheduling quarterly meetings, filing payroll, reviewing scheduled invoices, filing with WorkSafe, etc.
- Compile and maintain records on internal and client accounts
- Work with team members to ensure completion of project deliverables
- Maintain and develop internal processes and guidelines
- Fill purchase orders and update inventory
- Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions

**Skills and requirements**:

- Previous office administration and/or project support experience required
- Previous experience in the I.T. or trades industries preferred
- Valid drivers license and a vehicle
- Full-time availability
- Superb written and verbal communication skills
- Superb customer service and interpersonal skills
- Proficient in Microsoft Office suite, project management software, ticketing systems, CRM software, and/or scheduling systems
- Basic understanding of clerical procedures such as bookkeeping, record keeping, filing, etc.

**Personal attributes**:

- **Problem solver**: Able to think critically and resolve issues independently
- **Articulate**:Able to communicate complex technical ideas in layman’s terms to clients and staff
- **Detail oriented**: High in conscientiousness and takes pride in one’s work
- **Team Player**: Enthusiastic, professional and positive attitude
- **Pro-Active**: Superb organizational skills and attention to detail
- **Driven**: Looking for a flexible place to work that encourages a growth mindset

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Paid time off (4+ weeks per year)
- Vision care
- Work from home (3+ days per week)
- Commuter benefits

**Application process**:
**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Vancouver, BC V6B 2P6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative: 3 years (preferred)