Support Agent

2 weeks ago

Montréal, Canada CTConsultants Full time

**CTC007354 - Support Agent - Service Desk**:
**Secteur industriel: Telecommunications**:
**Type d'emploi: Contract**:
**Durée: Six months**:
**Mode de travail: Remote**:
**Description**:
IMPORTANT

Location - Mississauga office

Bilingual not required, English only

Remote work however they might be called very rarely into the office if requested by their Manager.

Top 3 skills sets and qualifications
- good communication skills,

adaptive to new technology,

good educational background

Projects you will be working on - Service Desk Ontario & Manitoba day to day responsibilities

Roles and Responsibilities:

- Responsible for responding to customer requests in a prompt, accurate, and professional manner
- Develop and maintain good client relationships while ensuring confidentiality
- Work with both internal and external teams to ensure the customer’s needs are met
- Process customer requests through utilization of the CRM tool
- Manage and update the inventory system
- Complete service orders
- Process invoices and complete billing

Critical Qualifications/Competencies:

- Have a minimum of 3 years’ experience in customer service
- Bilingualism in French/English is an asset
- Detail oriented
- Able to prioritize and multi-task at a high level
- Able to solve problems analytically
- Ability to adapt to change, in a competitive environment where priorities change frequently
- Self-motivated, self-governing, and accountable
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
- Basic accounting knowledge is an asset

Working Conditions:

- Flexible schedules with alternating shifts to meet the needs of customers and the business

**Etes-vous sûr?**:

  • Operational Support Agent

    1 week ago

    Montréal, Canada Transat Tours Canada Full time

    Company Description Be part of the journey! Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating teleworking environment where team cohesion is essential. And...

  • Operational Support Agent

    1 week ago

    Montréal, Canada Transat Tours Canada Full time

    **Company Description** Be part of the journey!** Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating teleworking environment where team cohesion is...

  • Operational Support Agent

    1 week ago

    Montréal, Canada Transat Tours Canada Full time

    Company Description Be part of the journey! Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating teleworking environment where team cohesion is essential. And...

  • IT Support Agent

    2 weeks ago

    Montréal, Canada LRDG Language Research Development Group Full time

    **LRDG Language Research Development Group** is a Canadian company, based in Montreal, and leader in online language learning, offering a unique blend of tutoring expertise and online community support, for fast, proven results. We have been a recognized partner of the Canadian government for over 20 years and are now looking to grow and expand on what has...

  • Sales Support Agent

    2 weeks ago

    Montréal, Canada Videotron Full time

    Company Description We are a state-of-the-art telecommunications and entertainment company. You should know that we are constantly evolving to offer the best not only to our clients, but also to our employees. After all, they are our greatest strength. We’ll offer flexible scheduling and compensation commensurate with your profile, and we’ll support...

  • Agent Soutien Fiscal

    2 weeks ago

    Montréal, Canada Thomson Reuters Full time

    **ENGLISH VERSION FOLLOWS** **Titre: Agents au soutien fiscal - postes contractuels / Télétravail** **À propos du poste** Dans cette opportunité en tant qu'**Agent de Soutien fiscal**, vous allez: - Assurer le soutien à la clientèle en matière de fiscalité par téléphone et courriel, pour notre gamme de logiciels d’impôts pour Professionnels...

  • Agent Soutien Technique

    2 weeks ago

    Montréal, Canada Thomson Reuters Full time

    **ENGLISH VERSION FOLLOWS** **Agent de Soutien Technique** **(Niveau d'entrée)** 100% télétravail **À propos du poste** Dans cette opportunité en tant qu'**Agent de Soutien Technique**, vous allez: - Apporter un soutien à la clientèle exemplaire et une résolution de problème technique par téléphone; - Apporter un soutien à la clientèle...

  • Support Service Agent

    2 weeks ago

    Montréal, QC, Canada ACP Marketing Canada Inc. Full time

    ACP Marketing is an international company that specializes in the distribution of rail and coach products such as BritRail, National Express (UK Coach), Swiss Rail, Japan Rail, etc. We distribute these products through various sales channels such as web-based systems (ACPRail), proprietary sales systems for wholesalers (RailNet) and GDS networks for travel...

  • Support Agent Service Desk

    2 weeks ago

    Montréal, Canada CTConsultants Full time

    **CTC007531 - Support Agent Service Desk**: **Type d'emploi: Contract**: **Durée: Nine months**: **Mode de travail: Mixed**: **Description**: - Hybrid role - 3 days in office weekly. They will share the in office task with another agent however at the start they might be in office everyday for training. - Only Ottawa location to be considered - Interviews...

  • Agent Soutien Fiscal

    2 weeks ago

    Montréal, QC, Canada Thomson Reuters Full time

    **ENGLISH VERSION FOLLOWS** **Titre: Agents au soutien fiscal - postes contractuels / Télétravail** **À propos du poste** Dans cette opportunité en tant qu'**Agent de Soutien fiscal**, vous allez: - Assurer le soutien à la clientèle en matière de fiscalité par téléphone et courriel, pour notre gamme de logiciels d’impôts pour Professionnels...