Operational Support Agent

1 week ago

Montréal, Canada Transat Tours Canada Full time

Company Description

Be part of the journey

Come aboard a committed and human company that needs you

Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel You will evolve in a stimulating teleworking environment where team cohesion is essential. And of course, you will take advantage of our travel benefits to discover our destinations on board the best leisure airline in North America

**Job Description**:
The incumbent is responsible for notifying travel agents or clients in a timely manner of any changes to their travel (change of schedule, day, aircraft type, hotel change, flight cancellation, etc.), as well as making changes to files as required. In addition, the incumbent provides support to passengers and agencies making flight and hotel reservations through distribution channels (including B2B, B2C and GDS).

**At Transat, you will have access to**:

- Salary of $20.18/hr;
- 3 weeks vacation;
- 5 floating vacations;
- Group insurance;
- Flexible telecommuting up to 100%;
- Upon hiring, 2 confirmed passes and unlimited standby tickets;
- A dynamic team and a wide variety of tasks and responsibilities;
- An excellent opportunity to learn and grow in a world renowned company.
- Full time (37.5h/week);
- Part time (30hrs/week);
- The work schedule is confirmed one month in advance;
- 8h shift between 6h00 and 0h00. 7 days.

**Responsabilities**:

- Modify reservations following according to the changes of flight schedule or hotel;
- Follow up files to ensure that all of the reservations affected by a change are processed;
- Ensure follow up with various departments: such as accounting, customer service and products, as well as internal and external partners and work with them closely;
- Respond to information requests from travel agents;
- Adjust billing for affected reservations to reflect the initial pricing or add costs relating to the change;
- Assist travel agents in their reservation process on the different computer systems (GDS, Datalex, TTS, Radixx);
- Assist passengers with questions or modifications related to their flight reservation;
- Adjust files according to reservation conditions;
- Follow up on files containing special requests with respect treatment delays;
- Help agents solve simple problems encountered on Agent Direct website;
- Replace the receptionist;
- Follow up and send travel documents.

**Qualifications**:

- Diploma in Tourism (an asset);
- Minimum of 1 year of customer service experience or other pertinent experience;
- Experience in a call center environment (an asset);
- Knowledge of reservation systems such as RADIXX, SIREV, TTS, GDS and Datalex;
- Great ability to adapt to different and constantly evolving computer software;
- English/French Bilingualism essential (written and spoken), knowledge of a third language (an asset);
- Good verbal communication skills;
- Excellent customer service skills;
- Capacity for teamwork;
- Able to work under pressure;
- Self-reliant and detail-oriented;
- Able to respect deadlines;
- OPC / TICO certification;
**Additional Information**
- Duration of training: approximately 8 weeks;
- Type of training: online;
- Location of training: 300 Léo-Pariseau in Montréal or telework;
- Place of work after the training: 300 Léo-Pariseau à Montréal or telework;
Additional Information

**Employment Equity

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