Operational Support Agent

1 week ago

Montréal, Canada Transat Tours Canada Full time

Company Description

Be part of the journey

Come aboard a committed and human company that needs you

Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel You will evolve in a stimulating teleworking environment where team cohesion is essential. And of course, you will take advantage of our travel benefits to discover our destinations on board the best leisure airline in North America

**Job Description**:
The incumbent is responsible for notifying travel agents or clients in a timely manner of any changes to their travel (change of schedule, day, aircraft type, hotel change, flight cancellation, etc.), as well as making changes to files as required. In addition, the incumbent provides support to passengers and agencies making flight and hotel reservations through distribution channels (including B2B, B2C and GDS).

**At Transat, you will have access to**:

- Salary of $20.18/hr;
- 3 weeks vacation;
- 5 floating vacations;
- Group insurance;
- Flexible telecommuting up to 100%;
- Upon hiring, 2 airline tickets in Transat destinations and unlimited standby tickets;
- A dynamic team and a wide variety of tasks and responsibilities;
- An excellent opportunity to learn and grow in a world renowned company.
- Full time (37.5h/week);
- Part time (30hrs/week);
- The work schedule is confirmed one month in advance;
**Responsabilities**:

- Modify reservations following according to the changes of flight schedule or hotel;
- Follow up files to ensure that all of the reservations affected by a change are processed;
- Ensure follow up with various departments: such as accounting, customer service and products, as well as internal and external partners and work with them closely;
- Respond to information requests from travel agents;
- Adjust billing for affected reservations to reflect the initial pricing or add costs relating to the change;
- Assist travel agents in their reservation process on the different computer systems (GDS, Datalex, TTS, Radixx);
- Assist passengers with questions or modifications related to their flight reservation;
- Adjust files according to reservation conditions;
- Follow up on files containing special requests with respect treatment delays;
- Help agents solve simple problems encountered on Agent Direct website;
- Replace the receptionist;
- Follow up and send travel documents.

**Qualifications**:

- Diploma in Tourism (an asset);
- Minimum of 1 year of customer service experience or other pertinent experience;
- Experience in a call center environment (an asset);
- Knowledge of reservation systems such as RADIXX, SIREV, TTS, GDS and Datalex;
- Great ability to adapt to different and constantly evolving computer software;
- English/French Bilingualism essential (written and spoken), knowledge of a third language (an asset);
- Good verbal communication skills;
- Excellent customer service skills;
- Capacity for teamwork;
- Able to work under pressure;
- Self-reliant and detail-oriented;
- Able to respect deadlines;
- OPC / TICO certification;
**Additional Information**
- Duration of training: approximately 4 weeks;
- Type of training: online;
- Location of training: 300 Léo-Pariseau in Montréal or telework;
- Place of work after the training: 300 Léo-Pariseau à Montréal or telework;
Additional Information

**Employment Equity

  • Operational Support Agent

    1 week ago

    Montréal, Canada Transat Tours Canada Full time

    **Company Description** Be part of the journey!** Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating teleworking environment where team cohesion is...

  • Operational Support Agent

    1 week ago

    Montréal, Canada Transat Tours Canada Full time

    Company Description Be part of the journey! Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating teleworking environment where team cohesion is essential. And...

  • Freight Broker

    3 days ago

    Montréal, QC, Canada Challenger Motor Freight Inc Full time

    Challenger is seeking motivated individuals to join our team as Freight Broker (Operating) Agent. As a Freight Broker Agent, you'll play a pivotal role in expanding our customer base and providing tailored solutions using our network of carriers and providers. Our agents have the autonomy to determine how and where they allocate their time to generate...

  • Support Service Agent

    2 weeks ago

    Montréal, QC, Canada ACP Marketing Canada Inc. Full time

    ACP Marketing is an international company that specializes in the distribution of rail and coach products such as BritRail, National Express (UK Coach), Swiss Rail, Japan Rail, etc. We distribute these products through various sales channels such as web-based systems (ACPRail), proprietary sales systems for wholesalers (RailNet) and GDS networks for travel...

  • Compliance Agent

    2 weeks ago

    Montréal, Canada Oceanex Full time

    We are an equal opportunity employer. In all that we do and in the way that we do it, we are committed to treating our employees and the people we deal with respect and dignity. **Compliance Agent**_(Operations)_** -**Montréal QC**: 05-03-2025 We are currently searching for a dynamic **Compliance Agent** to join our Montreal office. Reporting to the...

  • IT Support Agent

    2 weeks ago

    Montréal, Canada LRDG Language Research Development Group Full time

    **LRDG Language Research Development Group** is a Canadian company, based in Montreal, and leader in online language learning, offering a unique blend of tutoring expertise and online community support, for fast, proven results. We have been a recognized partner of the Canadian government for over 20 years and are now looking to grow and expand on what has...

  • Sales Support Agent

    2 weeks ago

    Montréal, Canada Videotron Full time

    Company Description We are a state-of-the-art telecommunications and entertainment company. You should know that we are constantly evolving to offer the best not only to our clients, but also to our employees. After all, they are our greatest strength. We’ll offer flexible scheduling and compensation commensurate with your profile, and we’ll support...

  • Agent Soutien Fiscal

    2 weeks ago

    Montréal, Canada Thomson Reuters Full time

    **ENGLISH VERSION FOLLOWS** **Titre: Agents au soutien fiscal - postes contractuels / Télétravail** **À propos du poste** Dans cette opportunité en tant qu'**Agent de Soutien fiscal**, vous allez: - Assurer le soutien à la clientèle en matière de fiscalité par téléphone et courriel, pour notre gamme de logiciels d’impôts pour Professionnels...

  • Agent Soutien Technique

    2 weeks ago

    Montréal, Canada Thomson Reuters Full time

    **ENGLISH VERSION FOLLOWS** **Agent de Soutien Technique** **(Niveau d'entrée)** 100% télétravail **À propos du poste** Dans cette opportunité en tant qu'**Agent de Soutien Technique**, vous allez: - Apporter un soutien à la clientèle exemplaire et une résolution de problème technique par téléphone; - Apporter un soutien à la clientèle...

  • Support Agent Service Desk

    2 weeks ago

    Montréal, Canada CTConsultants Full time

    **CTC007531 - Support Agent Service Desk**: **Type d'emploi: Contract**: **Durée: Nine months**: **Mode de travail: Mixed**: **Description**: - Hybrid role - 3 days in office weekly. They will share the in office task with another agent however at the start they might be in office everyday for training. - Only Ottawa location to be considered - Interviews...