Sales Manager

The **Valhalla Hotel & Conference Centre** is currently recruiting for Sales Manager. The Sales Manager is responsible for establishing, maintaining and managing strong, comfortable relationships with existing, past and future guests while at the same time maximizing revenue. Sales Managers can identify and anticipate guest needs, while delivering a warm and caring experience. They focus on converting inbound inquiries into sales that actualize, while delivering an exceptional guest experience and building guest loyalty. They are goal oriented, highly organized multi-tasker with the ability to sell, actualize new business inquiries and maintain existing clients and accounts for the hotel. Ultimately, the Sales Manager directly contribute to our goal of growing revenue and improving our competitive position. They will work closely with the General Manager and Area Director of Sales & Marketing to develop and implement strategies and plans to achieve business goals.

**Duties and Responsibilities**

**_Reporting to the Area Director of Sales & Marketing, the Sales Manager will: _**
- Meet with and/or call on existing guest accounts for current, future and repeat business needs or opportunities;
- Prospect for new and upcoming business opportunities in the market;
- Sell and confirm business as required to meet assigned market, segments budgeted sales;
- Manage and convert inbound sales inquiries from all channels, pass any new leads developed through contacts to appropriate team member;
- Co-ordinate with various hotel internal departments related to book business to ensure customer satisfaction and hotel profitability;
- Assist in developing and implementing promotional projects in assigned market areas to increase sales volume and profitability;
- Attend events, conduct outside sales calls and organize sales missions and blitzes;
- Conduct hotel tours and showcase hotel products and services;
- Point of contact for new closed business and bookings;
- Deliver client proposals and contracts;
- Negotiate pricing and concessions for accounts/functions (under direction of Area Director of Sales & Marketing);
- Organize and manage client events and appreciation;
- Achieve revenue targets with a focus on growth and development;
- Participate in annual business planning, strategy and tactical plans;
- Submit on a weekly basis a sales action plan for the coming week including a brief outline of sales activities and results;
- Develop up to date knowledge of the facilities, services, rate schedules, and current marketing programs for the hotel;
- Report on and provide regular updates on key performance indicators;
- Prepare and submit on any new leads developed through interaction - contact that should be followed up by other members of Sales Department and/or other departments on the property;
- Work closely with the Catering, Front Office and Revenue Management team;
- Identify and resolve all guest concerns/complaints to ensure the brand promise delivered; coach and empower team members to do the same;
- Understand and comply with all health and safety rules, regulations and laws. Report unsafe acts or hazardous conditions ensure department equipment is maintained and operated in a safe manner;
- Act as a health and safety leader in the property, report all workplace incidents/accidents or near misses, wearing all Personal Protective Equipment required, and participation in fire safety plan
- Ensure all COVID-19 Operating Protocols are followed and that the well-being of our guests and team members is always the priority;
- Perform other duties as assigned including assisting team members with their roles during peak periods;
- Liaise with all supporting departments to ensure a seamless experience for our guests, ensuring our vision of passionate people creating exceptional experiences is at the forefront of every interaction;
- Attend meetings and training as required;
- Perform other reasonable job duties as requested by the General Manager.

**Job Requirements**
- 2-3 years of hospitality experience or comparable sales experience, Hotel environment preferred;
- Experience managing and maintaining guest/client relationships;
- Demonstrated ability to interact in a team environment with several divisions/departments;
- Excellent communication skills (written, verbal, listening);
- Diploma or degree in Hospitality Management or Business, is a definite asset;
- Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems is a definite asset;
- Organized, results orientated, proven time management skills and ability to work under pressure;
- Thrives in a fast-paced environment maintaining composure and objectivity with guests and team members;
- Available to work nights, weekends and/or holidays as required, including occasional Manager-On-Duty shifts;
- Overtime as required;
- Working in a shared office space(s);
- Interacts/Communicates with guests, public and hotel teams
- Demo