Sales Manager

**About Valhalla & SHG**

The Valhalla Hotel & Conference Centre is the largest and most unique full-service hotel in Northwestern Ontario. The Valhalla Hotel & Conference Centre is Thunder Bay’s premier hotel and conference destination, newly renovated and operated by Silver Hotel Group (SHG). SHG is a family-owned Canadian hotel management company, whose portfolio includes internationally branded full and select service hotels as well as independent and boutique hotels.

**What We Offer?**
- Exciting opportunities for career development and growth
- Work with like-minded team members who are passionate and keep things fun, every day
- Competitive Sales Performance Incentive Plan based on Market Goals, RevPar Index and Rooms Revenue
- Benefits including; Extended Health Care, Dental and Vision Care
- Retirement Saving -RRSP/RDSP and pension programs
- Exceptional You - Team Member Peer Recognition Program
- Annual Team Member Wellness Credit
- Team Member Travel Program - discounted rates at SHG hotels in Canada
- Flexible hours of work
- On site parking
- Be part of Silver Hotel Group’s culture of respect, appreciation, and fun
- Work in a fast-paced environment in an ever-evolving industry - it’s the place to be

**What this Job Entails**:
The Sales Manager is responsible for establishing, maintaining and managing strong, comfortable relationships with existing, past and future guests while at the same time maximizing revenue. Sales Managers identify and anticipate guest needs, while delivering a warm and caring experience. They focus on converting inbound inquiries into sales that actualize, while delivering an exceptional guest experience and building guest loyalty. They are goal oriented, and thrive on selling in this fast paced and dynamic industry. They acutualize new business inquiries and maintain existing clients and accounts for the hotel. The Sales Manager directly contributes to our goal of growing revenue and improving our competitive position. They will work closely with the Area General Manager and Area Director of Sales & Marketing to develop and implement strategies and plans to achieve business goals.
- Sell and confirm business as required to meet assigned market segments and budgeted sales goals;
- Negotiate pricing and concessions for accounts/functions (under direction of Area Director of Sales & Marketing);
- Manage and convert inbound sales inquiries from all channels
- Meet with and/or call on existing guest accounts for current, future and repeat business needs or opportunities;
- Prospect for new and upcoming business opportunities in the market;
- Develop new leads through contacts, submit any new leads developed to appropriate members of Sales Department and/or other Hotel Departments to maximize business levels and revenue
- Co-ordinate with various hotel internal departments to ensure customer satisfaction and hotel profitability;
- Assist in developing and implementing promotional projects in assigned market areas to increase sales volume and profitability;
- Attend events, conduct outside sales calls and organize sales missions and blitzes;
- Conduct hotel tours and showcase hotel products and services;
- Point of contact for new closed business and bookings;
- Deliver client proposals and contracts;
- Organize and manage client events and appreciation;
- Achieve revenue targets with a focus on growth and development;
- Participate in annual business planning, strategy and tactical plans;
- Submit on a weekly basis a sales action plan for the coming week including a brief outline of sales activities and results;
- Develop up to date knowledge of the facilities, services, rate schedules, and current marketing programs for the hotel;
- Report on and provide regular updates on key performance indicators;
- Passionate energetic personality with a team focused attitude
- A strong desire to exceed guest expectations and an attention to detail
- Follow through on daily tasks and key responsibilities, driving a culture of teamwork and fun
- Minimum 2-3 years Hospitality experience or comparable sales experience, Hotel environment preferred; experience managing and maintaining guest/client relationships;
- Diploma or degree in Hospitality Management or Business, is a definite asset;
- Demonstrated ability to interact in a team environment with several divisions/departments;
- Strong written and verbal communication skills
- Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems is a definite asset;
- Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
- Working in a shared office space(s);
- Interacts/Communicates with guests, public and hotel teams
- Demonstrated ability to speak confidently in public
- Light to moderate level of physical effort;
- A fast paced and ever-evolving industry with high demands to perform;
- Swift strategic thinking while under pressure to execute pro