Current jobs related to Bilingual Claims Analyst - Toronto - Scotiabank

  • Bilingual Group Life Claims Analyst

    2 weeks ago

    Toronto, Canada iA Groupe financier iA Financial Group Full time

    **Employer**: iA Financial Group - **Office**: 26 Wellington Street East - **Location**: Toronto, Ontario - **Other Possible Location(s)**: Montreal, Quebec; Québec, Quebec - **Job category**: Claims - Life Insurance - **Job ID**: JR10023954 - **Job type**: Permanent Job **Description**: - Life & Critical Illness Claims/Telework/Permanent/Quebec,...

  • Bilingual Group Life Claims Analyst

    2 weeks ago

    Toronto, Canada iA Groupe financier iA Financial Group Full time

    **_Department:_**_ Life & Critical Illness Claims _**_Type of Work:_**_ Telework _**_Status: _**_Permanent _**_Location:_**_ Can be based anywhere in Canada (Quebec, Montreal, Toronto, Vancouver) _**_Desired Start Date:_**_ As soon as possible_ Do you want to play an essential role in the success of our company? The Group Life & Critical Illness Claims...

  • Claims Analyst/administrator

    5 days ago

    Toronto, Canada Marsh Full time

    **Claims Analyst/Administrator** **What can you expect?** Working within the Claims Department This position is for an entry-level professional individual contributor in Claims Advocacy. **What is in it for you?** - A company with a strong Brand and strong results to match - Culture of internal mobility, collaboration, and valued partnership with HR from...

  • Bilingual Claims Adjuster

    6 days ago

    Toronto, Canada ARAG Legal Solutions Inc Full time

    **Please note the location of this position may be either in Toronto or Quebec.** **Bilingual Claims Adjuster** The ARAG Group, a global leader in legal expense insurance operating in 20 countries offers an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada. As part of our...

  • Claims Specialist

    6 days ago

    Toronto, Canada WCG Services Full time

    **Who we’re looking for**: **Claims Specialist (Bilingual)** **Program**: RSVP **Status**: Permanent, Full-Time **Location**:Work from Home in Canada Like WCG, you believe in the power of work to transform lives. As Claims Specialist, you’ll be responsible for answering client telephone inquiries about their claims, processing claims, and invoicing...

  • Disability Claims Analyst — Fast, Clear Decisions

    1 minute ago

    Toronto, Canada iA Financial Group Full time

    A financial services company in Toronto is seeking a Technical Analyst to handle disability claims. This role involves evaluating claims, communicating with clients, and ensuring timely processing. Applicants should be bilingual in English and French, have 2-5 years of related experience, and possess strong analytical and communication skills. The position...

  • Claims Analyst

    2 weeks ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 187817 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** Contributes to the overall success of the Fraud Claims & Support Services team in Canada for the resolution and processing of all card payment disputes, merchant chargebacks and some fraud claims through the full...

  • Disability Claims

    2 weeks ago

    Toronto, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Senior Claims Analyst

    7 days ago

    Toronto, Ontario, Canada Westland Insurance Full time

    Maxwell Claims has an exciting opportunity for a Senior Claims Analyst to join our team in a virtual, work from home environment.  As we are remote, we are open to hiring anywhere in Canada.  Expected Compensation: The expected hiring range for this role is $90,400 to $113,000 based on a 35-hour work week. Actual offered salary will depend on the...

  • Senior Claims Analyst

    6 days ago

    Toronto, Ontario, Canada Westland Insurance Full time

    Maxwell Claims has an exciting opportunity for a Senior Claims Analyst to join our team in a virtual, work from home environment.  As we are remote, we are open to hiring anywhere in Canada.  Expected Compensation: The expected hiring range for this role is $90,400 to $113,000 based on a 35-hour work week. Actual offered salary will depend on the...

Bilingual Claims Analyst

2 weeks ago

Toronto, Canada Scotiabank Full time

Requisition ID: 189059

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**

Contributes to the overall success of the Fraud Claims & Support Services team in Canada for the resolution and

processing of all card payment disputes, merchant chargebacks and some fraud claims through the full dispute cycle.

Ensures specific individual goals, plans and initiatives are executed / delivered in support of the team’s business strategies

and objectives, and all activities conducted are in compliance with governing regulations, internal policies and procedures.

**Accountabilities**
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships,

systems and knowledge.
- Provide quality decisions to minimize losses and improve profitability on accounts by effectively analyzing Credit

and Debit card disputes to diagnose type and cause of issues which exposes the Bank to higher risk.
- Effectively analyzing credit card situations and contacting customers to diagnose type and cause of issues which

exposes the Bank to higher risk.
- Keeping abreast of changes in accounting practices, government and Amex/Visa regulations, and other factors as

they relate to financial chargebacks presentation
- Lead the facilitation of investigation functions while strengthening operational efficiencies, improved productivity to

enhanced service and reducing costs by ensuring adherence to investigation policies and strategies.
- Provide a high level of customer service by responding to escalation from customers, branches and other Bank

departments to resolve inquiries related to Fraud/Dispute issues and/or complaints, consistently adhering to the

Bank’s customer service standards and polices.
- Effective leadership, problem solving and relationship building skills are essential to balance chargeback

effectiveness with the service requirements and expectations of our customer base.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and

decisions.
- Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy,

adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk,

regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the

Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF

Global Handbook and the Guidelines for Business Conduct.

Position: Claims Analyst, Fraud Claims & Support Services, Fraud Management Operations

**Dimensions**
- This is a high stress level position with continuous changes due to the current dispute issues at hand and

unexpected volumes of work.
- Complexity of cases received by the Claims Analyst will very from lower value and lower complexity to

those of higher value and complexity;
- The role operates independently daily on cases and customer contact;
- Incumbent has authority of up to $75 per transaction for claims/disputes cases;
- Incumbent must be organized, and customer focused to ensure all cases are completed accurately and all

actions taken is accurate and appropriate, thus preventing losses to the Bank. The incumbent must be

able to resolve disputes independently within the scope of their position;
- Ability to confidently take on a high workload while prioritizing and multitasking with a commitment to

delivering a exceptional customer experience.
- Analyst will on average complete 40 claims/disputes daily and number will vary based complexity and daily

assignment.

**Education / Experience / Other Information (include only those that are specific to the role)**

**Note : Fluency in both English and French language skills (reading, writing, and spoken) is required**
- Post-secondary education in business or other related disciplines is in an asset
- Previous Retail Banking and / or Advice/Call Centre experience
- Customer service experience, demonstrated commitment to providing quality customer service
- Ability to confidently take on high workload, while prioritizing and multitasking, with a commitment to

delivering superior client experience
- Utilization of active listening skills and appropriate acknowledgment statements
- Capability to build customer loyalty through listening, relationship building, and professional and

persuasive communication skills
- Ability to work in a fast-paced environment
- Proven interpersonal, communication and problem resolution skills
- Good analytical, verbal, and written communication skills
- Must have acceptable attendance, behavior and performance
- Flexible for overtime when required

**Working Conditions**
- Work in a standard office-based environment; non-standard hours are a common occurrence

on business needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a lea