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Clerk B

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Under the direct supervision of the Supervisor of Financial Services, the Clerk B is responsible for updating and maintaining the Collections Management System as well as other spreadsheets relating to the billing and collection of garbage and recycling services; typing and formatting correspondence, reports, minutes, or other documents as required; arranging and maintaining an accurate filing system and other record-keeping systems; processing documents and other duties compatible with the position.

**As the **_Clerk B - Billing Support_**_ _**you will**:

- Act as a liaison with 311, field staff, foreman and contractors for information in relation to cart delivery and repairs.
- Respond to service requests for the Solid Waste Services Division, including, but not limited to:

- Assigning service requests, directing problem requests, entering field notes and creating new service requests as required.
- Updating customer service software (Lagan).
- Communicating record searches to field staff, foreman or contractors through tag logs and lagan.
- Preparing letters for contractors and various departments within the City.
- Entering delivery and repair information into the Collections Management System.
- Running reports from the Collections Management System relating to billing and payment for garbage and recycling services.
- Creating delivery lists within the Collections Management System to assist field staff.
- Communicating directly with customers to arrange for cart delivery, pickup or repair.
- Dealing with and interacting with the public in relation to cart pickup and delivery and responding to customer enquiries and concerns.
- Support maintenance of deficiency reports on garbage and recycling collection as required.
- Support processes for progress estimates and spreadsheets for cart repairs and deliveries as well as ozone depleting substances.
- Assist in the data entry and administrative requirements for the implementation and operation of the garbage and recycling cart program including calendar requests, construction notices, work observation’s, customer billing modification.
- Sort and distribute external and internal mail.
- Format administrative reports and business cases for the Solid Waste Services Division.
- Use WasteWorks to invoice customers and record payments relating to bulky waste pickups, cart repairs and replacements, and payments.
- Use Customer Care and Billing (CCB) to charge customers for the Waste Diversion Fee, cart repairs, replacements and option upgrades.
- Process accounts payable and journal entries in PeopleSoft Finance module.
- Communicate with Landfill Billing Clerk regarding charges and payments for Small Commercial clients.
- Perform other related duties consistent with the classification as assigned.

**Your education and qualifications include**:

- Grade 12 or G.E.D., or an equivalent combination of training and experience will be considered.
- Demonstrated ability to type at 40 WPM (net).
- Demonstrated proficiency (advanced level) in the use of software, including Outlook, Word and Excel.
- Demonstrated ability to operate in a Windows based environment.
- Demonstrated knowledge of WasteWorks, Collections Management System, PeopleSoft Finance and CCB would be preferred.
- Ability to learn to use other databases and software, as may be required.
- Ability to perform work that is detailed in nature requiring high level of accuracy and maintain accurate records and files.
- Demonstrated ability to compute accurate mathematical calculations.
- Demonstrated ability to gather pertinent information, problem solve and and exercise sound judgement regarding customer complaints, research or referrals.
- Good organizational skills, as well as the ability to work independently, prioritize tasks, and meet deadlines.
- Prior administrative experience would be preferred.
- General knowledge of the Solid Waste function.
- Demonstrated ability to set up letters, memos and reports in accordance with Departmental policies and procedures.
- Demonstrated ability to communicate effectively, both verbally and in writing.
- Familiar with a variety of standard office equipment (e.g. photocopier, fax, etc.).
- Ability to perform miscellaneous clerical tasks consistent with the classification, as may be required.
- Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public, in accordance with the Respectful Workplace Standard.
- Knowledge and understanding of the occupational hazards, safety precautions, regulations and procedures that is applicable to the area of work.

**Conditions of employment**:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.