Fas Support Specialist

2 weeks ago

Markham, Canada BGIS Full time

**Who We Are**

**SUMMARY**

The **FAS Support Specialist **provides end user support in the identification and resolution of Oracle EBS and Oracle Cloud Invoicing issues, escalates and works with internal I.T. teams and vendor to resolve issues where required.

**KEY DUTIES & RESPONSIBILITIES**

**Systems Support**
- Oracle E-Business Suite users (including providing access to approved users based on established access policy).
- Analyze and define user specific information requirements in Oracle E-Business Suite.
- Act as a support analyst for resolving EBS production issues.
- Experience with Scrum and Agile methodology is a plus.
- Work with Technical resources to build the concurrent process.
- Should be able to juggle multiple priorities and work in a dynamic environment.
- Develop operating system scripts to automate backups, data transfers, monitoring is a plus.
- Provides direction and coaching to other IT staff.
- Work with business to manage demand/backlog for IT changes.
- Work with IT analysts/developers to track change request progress.
- Assists with requirements gathering and definition.
- Converts business functional requirements into change management documents and manages the lifecycle of change requests.
- Works with functional analysts/super-users to identify gaps and explore resolution options.
- Manages Concurrent Programs and Reports.
- Manages Concurrent Processing.
- Identifies, troubleshoots, and resolves Oracle EBS, Oracle Cloud Invoicing and Apex (is a plus) issues.
- Escalates and works with internal I.T. teams and vendor to resolve issues where required.
- Monitors incidents to ensure timely resolution in accordance to service level agreement.
- Logs issues and resolutions details into I.T. support system.
- Maintains documentation and prepares reports for audit support.

**Financial Transactions Processing**
- Processes financial transactions within financial management information systems (i.e. Oracle EBS)

**Client Reporting**
- Generates and provides reports to internal and external stakeholders.

**Testing and Quality Assurance**
- Supports UAT.
- Other duties as assigned.

**KNOWLEDGE & SKILLS**
- Community college diploma or university degree in an I.T.related field, preferably with 1-3 years demonstrated experience.
- Experience with Oracle financial management systems, an asset. Strong ability to learn information management systems quickly.
- Strong problem solving, analytical, determination and resolution skills.
- Effective communication skills.
- Ability to exercise good judgment.
- High degree of customer service orientation.

**Licenses and/or Professional Accreditation**
- None required.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success

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